Summary
Work History
Education
Skills
Work Availability
Quote
Timeline
Intern
LOTOYA JACKSON

LOTOYA JACKSON

ENTRY LEVEL PROFESSIONAL
Kingston,Jamaica

Summary

Highly resourceful and dedicated Entry Level Professional with a superior knowledge base in psychology and criminology. Adept at handling difficult situations with the highest possible degree of professional sympathy and effectiveness. Top-notch communicator with the ability to navigate complex negotiations and provide conflict resolution. Noted for thinking strategically and working collaboratively

to achieve business objectives.

Work History

Virtual Assistant

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  • Leveraged communication skills to interface with clients, identify needs, resolve issues, and provide quality customer service
  • Oversaw calendar management and travel planning for key clients, including booking hotels, flights, and transportation
  • Led the implementation of a new travel management tool to compare flight fares and hotel prices, which reduced travel expenses for the company by $10K per year
  • Completed business correspondence, transcription and data entry.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.

Team Leader

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  • Created curriculum to train new employees, improving average ticket resolution rate by 20% for team members in their first month
  • Successfully led a team of six sales and customer service representatives to assist an average of 200 customers per day.
  • Monitored the performance of sales team members and worked to increase team morale and motivation.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Assisted with new hire processing and existing training programs.

Customer Sales and Service Expert

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  • Served as the point of contact for a diverse client base and coordinated with the other teams to resolve issues and ensure customer satisfaction.
  • Resolved customer queries via phone and email with a 90% customer retention rate.
  • Achieve agreed-upon sales target of more than 1200 USD within the daily scheduled timeframe.
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.

Education

Bachelor of Science - Psychology, Criminology

University of The West Indies
05.2001 -

10 CSEC Subjects

Manning's School

Skills

Account management

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake

Timeline

Bachelor of Science - Psychology, Criminology

University of The West Indies
05.2001 -

Virtual Assistant

.

Team Leader

.

Customer Sales and Service Expert

.

10 CSEC Subjects

Manning's School

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LOTOYA JACKSON ENTRY LEVEL PROFESSIONAL