Lotoya Connoly
Customer service
Ocho Rios
Summary
Dynamic and results-oriented professional with extensive experience in customer service and beverage preparation, notably at Dicafe. Excelled in training team members, enhancing sales through personalized service, and mastering espresso machine operation. Demonstrated exceptional customer service and cash handling skills, ensuring customer satisfaction and operational efficiency. Proven ability to maintain high standards of confidentiality and support in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Barista/customer Service/ Cashier
Dicafe
11.2023 - 10.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
Chef
Ciaballa
08.2023 - 12.2023
Chef
Main Street Bistro
06.2023 - 08.2023
Chef
Receptionist
Wesrok Celebrate Solan
02.2022 - 05.2023
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Customer Service Representative
Klozet Euphoria
06.2022 - 01.2023
Customer service representative/ sales clerk
Cashier
Chad Bar/ Gaming
02.2021 - 12.2022
Cashier
Education
High School Diploma - Food And Nutrition
07.2010
High School Diploma - Food And Nutrition
09.2009
Skills
- Coffee expertise
- Tea expertise
- Cash Handling
- Beverage Preparation
- Espresso machine operation
- Food Preparation
- Up-selling
- Excellent math skills
- Smoothie making
- Exceptional customer service
Timeline
Barista/customer Service/ Cashier - Dicafe
11.2023 - 10.2024
Chef - Ciaballa
08.2023 - 12.2023
Chef - Main Street Bistro
06.2023 - 08.2023
Customer Service Representative - Klozet Euphoria
06.2022 - 01.2023
Receptionist - Wesrok Celebrate Solan
02.2022 - 05.2023
Cashier - Chad Bar/ Gaming
02.2021 - 12.2022
Knocklava High - High School Diploma, Food And Nutrition
Caledonia All Age - High School Diploma, Food And Nutrition
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