Lori-Ann Lazarus
Portmore,Saint Catherine, Jamaica
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills with great desire for growth and development within my organization and industry.
Overview
3
3
years of professional experience
Work History
Agent-Customer Service
IBEX GLOBAL SERVICES
05.2022 - Current
- Provided customer service to clients through phone and email communication.
- Respond to client inquiries and resolve issues promptly.
Associate -Technical Support
SUTHERLAND GLOBAL SERVICES
01.2022 - 05.2022
- Troubleshot customer inquiries related to software and hardware issues.
- Provided technical assistance to customers through phone and email support.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
Brand Advocate – Customer Service
HINDUJA GLOBAL SOLUTIONS
06.2021 - 11.2021
- Provided customer service to clients through phone and email communication.
- Processed payments from customers by credit cards accurately according to company guidelines.
- Delivered excellent service via inbound calling, meeting established minimum targets.
Education
BBA - Human Resources Management
University of Technology,Jamaica
Jamaica01-2026
High School Diploma -
Women's Centre of Jamaica Foundation
Kingston, Jamaica11-2020
Secondary Education
Merl Grove High School
Constant Spring Road,Jamaica01.2019
Skills
- Customer Service
- Technical Support
- Innovation Skills
- Problem-Solving skills
- Active Listening
- Team Player
- Multi-Task Management
- Flexibility
- Adaptability
- Inbound and Outbound Calling
- Credit card payment processing
References
References available upon request.
Timeline
Agent-Customer Service
IBEX GLOBAL SERVICES
05.2022 - Current
Associate -Technical Support
SUTHERLAND GLOBAL SERVICES
01.2022 - 05.2022
Brand Advocate – Customer Service
HINDUJA GLOBAL SOLUTIONS
06.2021 - 11.2021
BBA - Human Resources Management
University of Technology,Jamaica
High School Diploma -
Women's Centre of Jamaica Foundation
Secondary Education
Merl Grove High School
Similar Profiles
Herlin CuestaHerlin Cuesta
Insurance Agent at IBEX GlobalInsurance Agent at IBEX Global
Amna ButtAmna Butt
Customer Service Specialist at IBEX GlobalCustomer Service Specialist at IBEX Global
Ashley MartisAshley Martis
Customer Service Representative at IBEX GlobalCustomer Service Representative at IBEX Global