Lisan Scott
Portmore,Jamaica
Summary
A Highly motivated with positive outlook, seeking opportunity to increase customer base, orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Front Desk/Administrative Assistant
Kingston Logistics Center
Kingston, Jamaica
09.2024 - 09.2025
- Greeted visitors and directed them to appropriate departments.
- Managed incoming calls and routed them to relevant personnel.
- Scheduled appointments and maintained the office calendar efficiently.
- Assisted in maintaining office supplies and inventory levels.
- Maintained organized filing system for easy document retrieval.
- Supported staff with administrative tasks to enhance workflow efficiency.
- Prepared documents such as letters, memos, reports, presentations. using MS Office applications like Word and PowerPoint.
- Generated purchase orders for approved items following approval from department managers.
- Upsell container sales and reassured customer of the quality and resonable prices.
- Update and set up new clients account in Advantum Financials.
- Provided administrative support to all departments in the company including filing documents electronically or physically.
IN TEAM TRAINER
IBEX Global Jamaica
Portmore, St. Catherine
07.2022 - 07.2024
- Onboarding new staff to Production space.
- Conducted orientation sessions to introduce company culture and policies.
- Developed training materials for new team members and ongoing workshops.
- Facilitated skill-building exercises to enhance employee performance and teamwork.
- Monitored training progress and provided constructive feedback to participants.
- Collaborated with management to identify training needs on the Amazon campaign.
- Maintained accurate records of training attendance and participant evaluations.
- Provided guidance to team members on best practices in customer service.
- Recommended strategies for improving overall efficiency of the team's workflow processes.
- Assisted with recruitment activities by evaluating potential candidates' qualifications.
- Created individual learning plans to address gaps in employee knowledge and skillsets.
- Tracked attendance records for all team trainings and reported results to supervisors.
- Organized team-building activities to strengthen relationships among staff members.
- Led group discussions to encourage open communication and address concerns.
TEAM MANAGER
IBEX Global Jamaica
Portmore, St Catherine
01.2019 - 07.2024
- Ensure tasks assigned are done in a timely manner
- Ensure that agents hours are up to date daily
- Ensure that agents are provided with adequate coaching tools to bring out their duties efficiently.
- Supervised daily operations and ensured team adherence to company policies.
- Managed scheduling and workflow to optimize productivity levels.
- Led performance evaluations and provided constructive feedback to team members.
- Monitored key performance indicators and reported findings to management regularly.
- Developed team-building activities to strengthen collaboration and morale among staff.
- Motivated team members to consistently achieve or exceed performance expectations.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Set goals for performance and deadlines to comply with company plans and vision.
- Coached team for success by using corrective action processes.
- Supported HR staff with recruiting and retaining high-performing talent.
- Conducted root causes analysis to develop corrective action plans.
- Ensure hours worked by agents are accurate.
TEAM LEAD
IBEX Global Jamaica
Portmore, St. Catherine
11.2018 - 01.2019
- Ensure that task are done by creating time management strategies
- Ensure team members complete their daily task
- Resolve customer issues on a daily base.
- Collaborated with management to implement process improvements and best practices.
- Monitored team performance and provided constructive feedback regularly.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved escalated customer complaints or queries promptly and efficiently.
CREW MEMBER
Restaurant Associates Ltd
Half Way Tree, Kingston St Andrew
05.2012 - 06.2016
- Prepared and served food items according to safety standards.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Resolved customer complaints in a professional manner.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Packed fast food products in approved containers, cups, and bags.
- Collaborated with team members to ensure smooth operations during peak hours.
- Assisted in training new crew members on procedures and best practices.
- Followed health regulations for food storage and handling consistently.
- Supported inventory management by restocking supplies as needed.
- Engaged with customers to enhance their dining experience effectively.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service in fast-paced dining environment.
- Communicate with customers for suggestions and complaints.
Education
Course - Customer Service in Supervisory
Heart Trust NTA Institute
Kingston, St. Andrew 03.2023 - 05.2023
Security Certificate - Security
Eagle Academy
Mandeville , Manchester 10.2023 - 11.2023
Housekeeping Certificate - Housekeeping
Eagle Academy
Mandeville , Manchester 11.2023 - 11.2023
Server Certificate - Server
Eagle Academy
Mandeville , Manchester 10.2023 - 11.2023
English A, Food and Nutrition, Home Management, Human and Social Biology, Clothing and Textile
Happy Grove High School
Hectors River, Portland 09.2000 - 07.2005
Skills
- Food Preparation
- Customer Service
- Performance Coaching
- Workforce Planning
- Employee Development
- Course Development
- Materials Preparation
- Classroom Oversight
- Public Speaking
- Microsoft Office
- Inventory management
- Customer relationship management
- Team building
- Problem solving
- Effective communication
- Reception duties
- Confidentiality
- Office supplies ordering
- Call routing
- Call forwarding
- Front office management
- Visitor management
- Sensitive information handling
- Purchase Ordering
- Spreadsheet tracking
- Database entry
Certification
- Supervisory Management Level 2
- Housekeeping Level 2
- Server Level 2
- Security
Accomplishments
- Managed a particularly irate customer by providing her with excellent services and offered her the now best customer
- Managed a team of 20 agents
- Accomplished top team amongst more than 15 teams for the Site
Hobbies and Interests
- Meeting with new people
- Taking on new challenges
References
References available upon request.
Timeline
Front Desk/Administrative Assistant
Kingston Logistics Center
09.2024 - 09.2025
Housekeeping Certificate - Housekeeping
Eagle Academy
11.2023 - 11.2023
Security Certificate - Security
Eagle Academy
10.2023 - 11.2023
Server Certificate - Server
Eagle Academy
10.2023 - 11.2023
Course - Customer Service in Supervisory
Heart Trust NTA Institute
03.2023 - 05.2023
IN TEAM TRAINER
IBEX Global Jamaica
07.2022 - 07.2024
TEAM MANAGER
IBEX Global Jamaica
01.2019 - 07.2024
TEAM LEAD
IBEX Global Jamaica
11.2018 - 01.2019
CREW MEMBER
Restaurant Associates Ltd
05.2012 - 06.2016
English A, Food and Nutrition, Home Management, Human and Social Biology, Clothing and Textile
Happy Grove High School
09.2000 - 07.2005