Lisa Reeves
Spanish Town,St. Catherine
Summary
Organized and efficient Data Entry Clerk with over 5 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks combined with strong analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
18
18
years of professional experience
Work History
Data Entry Clerk
GTPC Law Firm
08.2019 - Current
- Worked alongside the technical department to improve the CRM, improving efficiency.
- Completed data entry tasks with accuracy and efficiency.
- Improved on established procedures to enter and process data correctly.
- Oversee daily proceedings by creating and filing cases against 10+ insurance agencies, maximizing company efficacy
- Meticulously enter settlement information by using computers to ensure 100% accuracy
- Supervise 100+ case files daily by creating a packet with relevant documents and emailing them to appropriate parties promptly
- Design a system that ensures all correspondence from insurance companies is uploaded to the company's database, reducing errors by 95%
- Recruit, train and supervise new hires
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Command Centre Agent
KingAlarm Systems
10.2015 - 06.2018
- Actively resolved 100+ customer issues per day, utilizing high-class customer service to maintain customer satisfaction
- Strategically tracked stolen vehicles by paying keen attention to details and increased recovery rate by 90%
- Collaborated with 3+ security groups through the formation of strategic partnerships, guaranteeing the safety of client's lives and properties
- Proactively kept clients updated on the status of their property, using effective communication to bolster customer satisfaction ratings by 85%
- Ensured monitoring and timely dispatch of all alarm signals, minimizing risks by 75%.
Customer Service Representative
Happy Customers
12.2014 - 10.2015
- Handled 30+ customer queries per day, utilizing active listening and diplomacy, proliferating the number of positive review ratings by customers
- Spearheaded customer engagement via phone, eBay, and Amazon platforms, ensuring superior customer service at all times
- Revamped customer service scripts and maintained a working knowledge of all products, maximizing the closing of sales per phone call.
Data Entry Clerk
Xsomo International Limited
03.2011 - 12.2011
- Accurately logged data into the company's database, employing effective typing skills
- Created 5+ reports per week, utilizing exemplary writing skills to ensure prompt completion
- Analyzed data provided, applying a high level of accuracy to bring about correct information.
Command Centre Agent
KingAlarm Systems
12.2008 - 01.2011
- Actively resolved 100+ customer issues per day, utilizing high-class customer service to maintain customer satisfaction
- Strategically tracked stolen vehicles by paying keen attention to details and increased recovery rate by 90%
- Collaborated with 3+ security groups through the formation of strategic partnerships, guaranteeing the safety of client's lives and properties
- Proactively kept clients updated on the status of their property, using effective communication to bolster customer satisfaction ratings by 85%
- Ensured monitoring and timely dispatch of all alarm signals, minimizing risks by 75%.
Listener Care/Sales Representative/Email Administrator
E-Services Group International
12.2006 - 02.2008
- Awarded numerous accolades for consistently providing exceptional customer support
- Coached 10+ trainees, utilizing delegation to maximize the strength of the workforce
- Boosted sales by attracting 5+ new clients daily, with the use of innovative tactics
- Directed policy changes that were beneficial to employees and the company.
Education
High School Diploma -
St. Catherine High
Skills
- Time Management
- Chat Handling
- CRM Systems
- Prioritization
- Multitasking
- Data Entry
- Interpersonal skills
- Analytical
- Organization
- Critical Thinking
- Active Listening
- Problem-solving skills
- Keyboarding average 40 WPM, 100% accuracy
- Excellent verbal and written communication
- Supervisory
- Data accuracy
- Accuracy and Attention to Detail
- Customer Service-Oriented
- Independent worker
- Word Processing
- Document Preparation
- Resourceful
Timeline
Data Entry Clerk
GTPC Law Firm
08.2019 - Current
Command Centre Agent
KingAlarm Systems
10.2015 - 06.2018
Customer Service Representative
Happy Customers
12.2014 - 10.2015
Data Entry Clerk
Xsomo International Limited
03.2011 - 12.2011
Command Centre Agent
KingAlarm Systems
12.2008 - 01.2011
Listener Care/Sales Representative/Email Administrator
E-Services Group International
12.2006 - 02.2008
High School Diploma -
St. Catherine High
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