Lisa Everette
St Catherine
Summary
Dynamic professional with extensive experience in customer service and office administration, notably at the Institute of Jamaica. Proven ability to enhance productivity through effective scheduling and team collaboration. Recognized for maintaining confidentiality and delivering exceptional service, fostering positive relationships and ensuring seamless operations in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Office Attendant
Institute of Jamaica (NGJ)
12.2024 - Current
- Ensured compliance with company policies through regular monitoring of safety standards throughout the workspace.
- Assisted with administrative tasks for smoother daily operations and increased productivity.
- Collaborated with team members for successful completion of various projects and tasks.
- Facilitated communication between departments by acting as a liaison in relaying important messages or updates accurately and punctually.
- Assisted with scheduling appointments and meetings, maximizing time management for staff members.
- Handled phone calls courteously, directing them to appropriate departments or taking messages when necessary.
Supervisor
Glamour Marketing Agency
01.2018 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Restaurant Hostess
Steakhouse on the Veranda
09.2021 - 10.2023
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Office Attendant
Liberty Hall
03.2019 - 09.2019
- Assisted with administrative tasks for smoother daily operations and increased productivity.
- Collaborated with team members for successful completion of various projects and tasks.
- Streamlined day-to-day operations through continuous improvement initiatives aimed at enhancing workflow processes and resource allocation.
- Provided exceptional customer service to clients both in-person and over the phone, addressing inquiries promptly and professionally.
Pump Attendant
Multiple Service Station
05.2015 - 07.2018
- Provided exceptional customer service by answering questions about fuel types and prices, as well as offering additional services and products available at the station.
- Enhanced customer satisfaction by providing efficient fueling services and maintaining a clean work environment.
- Handled cash transactions efficiently, balancing register drawers at the end of each shift.
Education
Certificate - Customer Service
Distinction College
KingstonSkills
- Maintaining confidentiality
- Scheduling appointments
- Filing systems
- Travel arrangements
- Customer service
- Dedicated team player
Timeline
Office Attendant
Institute of Jamaica (NGJ)
12.2024 - Current
Restaurant Hostess
Steakhouse on the Veranda
09.2021 - 10.2023
Office Attendant
Liberty Hall
03.2019 - 09.2019
Supervisor
Glamour Marketing Agency
01.2018 - Current
Pump Attendant
Multiple Service Station
05.2015 - 07.2018
Certificate - Customer Service
Distinction College
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