Insightful Information Technology Manager with nearly a decade of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to board members satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Organized and dependable with willingness to learn more in meeting company's goal.
Hi, I’m
Lionel Brown
Falmouth,07
Summary
Overview
11
years of professional experience
Work History
Straight Edge Contruction
Network and Systems Engineer
10.2019 - Current
Job overview
- Reduced downtime by proactively monitoring network health and addressing issues before they escalated.
- Provided exceptional technical support to end-users, resolving complex issues quickly and effectively.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
Rose Hall Developments Ltd
IT Manager
11.2018 - Current
Job overview
- Oversee IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Manage IT budget, tracking expenses ensuring that expenditure aligns with company's financial goals.
- Monitor adherence to IT policies, security protocols and industry regulations; taking corrective actions when necessary.
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.
- Oversee development and implementation of improvements to support network and software operations.
Netwave Solutions Jamaica Ltd
Network and Systems Engineer
07.2020 - 10.2022
Job overview
- Increased network reliability by performing regular maintenance checks on routers, switches, servers, and other critical infrastructure components.
- Managed vendor relationships to ensure timely delivery of equipment and services while staying within budget constraints.
- Mentored junior engineers to help them develop critical technical skills and contribute more effectively to the team''s success.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Created VPN infrastructure and allowed for secure remote connections.
Loybar Jamaric & Manufacturing Company Ltd
Data Center Engineer
04.2021 - 04.2022
Job overview
- Restore and Rebuild Data Center Infrastructure Following Ransomware Attack
- Improved data center efficiency by optimizing server configurations and implementing virtualization technologies.
- Optimized storage infrastructure by consolidating redundant systems, resulting in reduced overhead costs.
- Establish and manage site-to-site VPN connections
- Managed vendor relationships to negotiate favorable pricing on equipment purchases, maintenance contracts, and support services.
Rose Hall Developments Ltd
IT Specialist
11.2018 - 01.2022
Job overview
- Maintained servers and systems to keep networks fully operational at nine locations.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Assisted end-users in identifying issues and explained solutions to restore service and functionality.
- Analysis company databases and querying.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Monitored systems in operation and input commands to troubleshoot areas.
Jamaica Tours Limited
IT Help Desk Officer
10.2013 - 11.2018
Job overview
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, modified, and repaired software and hardware to resolve technical issues at multiple locations.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Troubleshoot low and mid networking issues and documented support interactions for future reference.
Education
University of West Indies10 The Queens Dr, Montego Bay
Bachelor of Science from Computer Science
06-2027
University Overview
Montego Bay Community College
Computer Technology, Certificate from Computer Technology
06-2010
University Overview
Cambridge High School
High School Certificate from Information Technology, CXC (8 Subjects)
06-2008
University Overview
Prefect, Member of debate team.
Skills
- Problem-Solving & Attention to detail
- Networking & Server Management
- Database Management
- Verbal and written communication
- Project Management
- Data analysis
- Network architecture design
- Server hardware
- Firewall administration
- Network security
- VoIP systems
- Virtualization technologies
Timeline
Data Center Engineer
Loybar Jamaric & Manufacturing Company Ltd
04.2021 - 04.2022
Network and Systems Engineer
Netwave Solutions Jamaica Ltd
07.2020 - 10.2022
Network and Systems Engineer
Straight Edge Contruction
10.2019 - Current
IT Manager
Rose Hall Developments Ltd
11.2018 - Current
IT Specialist
Rose Hall Developments Ltd
11.2018 - 01.2022
IT Help Desk Officer
Jamaica Tours Limited
10.2013 - 11.2018
University of West Indies
Bachelor of Science from Computer Science
Montego Bay Community College
Computer Technology, Certificate from Computer Technology
Cambridge High School
High School Certificate from Information Technology, CXC (8 Subjects)
Similar Profiles
Shaya HatoongoShaya Hatoongo
Project Manager at Straight Edge ConstructionProject Manager at Straight Edge Construction
Damon PatestosDamon Patestos
Brick Layer at Straight Edge BricklayingBrick Layer at Straight Edge Bricklaying
Ryan LongRyan Long
Residential Construction Laborer at Straight Edge ConcreteResidential Construction Laborer at Straight Edge Concrete