Lincoln Abrahams
Techical Support/ Customer Service/ Virtual Personal Assitant
Kingston
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
18
18
years of post-secondary education
1
1
Certification
Work History
Dispatch/ Customer Service Representative
Affordable Lawn Sprinklers and Lighting
2024.07 - Current
- I assist customers with landscaping inquiries, schedule technicians for on-site visits, and provide guidance on sales of new sprinkler systems and lighting solutions.
- I also address general inquiries related to outdoor lighting and ensure excellent customer service throughout the process.
Technical Support Agent (Work from Home)
Arise
2022.12 - 2024.02
- Assisted customers with setting up their home internet and devices.
- Provided technical support for cable issues.
- Guided customers through troubleshooting steps to resolve connectivity problems.
Engagement Specialist
Sutherland Global
2020.06 - 2022.12
- Improved customer satisfaction and supported the sales process.
- Handled sensitive information and maintained confidentiality.
- Typically faced situations requiring careful evaluation and a variety of interpretations.
- Solved problems by considering actions within the framework of customers' needs and provided impeccable customer service skills.
Manager, Technical Service
Hard Rock Quarries
2016.01 - 2020.03
- Supervised technical staff responsible for district-wide data networks and computer operations.
- Assigned and coordinated work assignments and resolved critical technical and procedural problems.
Education
Associate of Arts - Graphic And Digital Design
SCAD
Atlanta 2007.06 - 2024.12
Skills
- Customer Service
- Leadership
- Organization
- Problem-solving
Active listening
Product knowledge
Call management
Data entry
CRM software
Technical support
Live chat support
Scheduling
Microsoft Excel
Problem resolution
Certification
Project Management
Hobbies
Hiking , Reading, Cooking, Pickle ball, Traveling
hiking , reading, cooking, pickle ball, traveling
hiking , reading, cooking, pickle ball, traveling
Timeline
Dispatch/ Customer Service Representative
Affordable Lawn Sprinklers and Lighting
2024.07 - Current
Technical Support Agent (Work from Home)
Arise
2022.12 - 2024.02
Project Management
2022-02
Engagement Specialist
Sutherland Global
2020.06 - 2022.12
Manager, Technical Service
Hard Rock Quarries
2016.01 - 2020.03
Associate of Arts - Graphic And Digital Design
SCAD
2007.06 - 2024.12