Summary
Overview
Work History
Education
Skills
Timeline
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LEONARDO JARRETT

Montego Bay

Summary

Highly skilled and customeroriented professional with a proven track record in delivering exceptional customer service. Strong communication and problem-solving abilities, with a positive and friendly demeanor.

Overview

8
8
years of professional experience

Work History

SERVER-BARTENDER-BANQUET

Haig Point Club
04.2024 - 09.2024
  • Greeted and accommodated guests, building positive experience from first interaction
  • Demonstrated ability to interact with customers in a friendly and professional manner
  • Delivered customer checks and securely processed credit card or cash payments

SERVER

Hilton Rose Hall Resort and SPA
11.2021 - 03.2024
  • Escorting guests to their tables and providing menus
  • Describing menu items, specials, and beverage options to guests
  • Taking accurate food and drink orders from guests

SERVER - BANQUETING

Holiday Inn Resort and SPA
10.2016 - 11.2021
  • Provided excellent customer service by anticipating needs and responding promptly to requests
  • Greeted and accommodated guests, building positive experience from first interaction
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
  • Trained new servers in restaurant procedures and customer service standards

Education

FOOD AND BEVERAGE DIPLOMA -

Heart Trust NSTA

Skills

  • Wine Pairing Knowledge
  • Food Safety Practices
  • Foreign Language Proficiency
  • Team member support
  • Exceptional Customer Service
  • Daily specials memorization
  • Upselling Techniques

Timeline

SERVER-BARTENDER-BANQUET

Haig Point Club
04.2024 - 09.2024

SERVER

Hilton Rose Hall Resort and SPA
11.2021 - 03.2024

SERVER - BANQUETING

Holiday Inn Resort and SPA
10.2016 - 11.2021

FOOD AND BEVERAGE DIPLOMA -

Heart Trust NSTA

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LEONARDO JARRETT