Summary
Overview
Work History
Education
Skills
Certification
Surfing
Timeline
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Leon Stephens

Port Antonio

Summary

Dynamic Mixing Engineer with a proven track record at Freelance, specializing in audio editing and sound design. Recognized for enhancing sound quality and collaborating effectively with clients to achieve desired outcomes. Strong organizational skills and a commitment to excellence in every project, ensuring optimal audio experiences for diverse productions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bank Clerk

PC Farmers Bank
05.2022 - 11.2023
  • Prepared, sorted and distributed [Type] reports to appropriate branches.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Lifeguard

Snow Work and Travel
05.2024 - 09.2024
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Upheld hygiene standards in pool and surrounding area.
  • Provided friendly customer service to guests and addressed concerns.
  • Shared tips with patrons on swimming techniques and strength training.
  • Earned Water Safety Instructor certification and managed beachfront safety.

Customer Service Representative

Alorica
09.2020 - 03.2021
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved accounting, service and delivery concerns.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Mixing Engineer

Freelance
05.2018 - Current
  • Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
  • Set up and tested equipment prior to events, broadcasts, and recordings.
  • Regulated volume level and sound quality during recording sessions.
  • Prepared for recording sessions by selecting and setting up microphones.
  • Enhanced sound quality and added various sound effects to recordings.
  • Collaborated with producers and performers to determine and achieve desired sound for productions.
  • Collaborated with clients to determine project scopes and set milestones.
  • Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.

Education

Associate of Science - Cullinary Arts

College of Agricultre Science And Educatiom
Portland Jamaica
11-2025

High School Diploma -

Titchfield High School
Portland Jamaica
09-2018

Skills

  • Marketing and promotion
  • Audio editing
  • File organization
  • Sound design

Certification

  • First Aid/CPR Certified
  • Oxygen Administration Certification - Divers Alert Network.
  • High Angle Rescue Certification – Rescue 3 International.
  • Certified Pool Operator (CPO) - Pool & Hot Tub Alliance.

Surfing

I surf the waves of my hometown beach, Boston bay, where i spent most of my childhood

Timeline

Lifeguard

Snow Work and Travel
05.2024 - 09.2024

Bank Clerk

PC Farmers Bank
05.2022 - 11.2023

Customer Service Representative

Alorica
09.2020 - 03.2021

Mixing Engineer

Freelance
05.2018 - Current

Associate of Science - Cullinary Arts

College of Agricultre Science And Educatiom

High School Diploma -

Titchfield High School

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Leon Stephens