Lennard Lewis
Spanish Town,14
Summary
Dedicated customer service professional with three years of experience in providing exceptional support and resolving customer inquiries efficiently. Proven ability to handle high-volume calls, manage customer accounts, and maintain a positive and professional demeanor in fast-paced environments. Strong communication skills, adept at building rapport with clients, and committed to delivering high-quality service. Skilled in problem-solving, multitasking, and utilizing CRM software to enhance customer satisfaction. Seeking to leverage my expertise in a customer service office position to contribute to a dynamic team and improve customer experiences.
Overview
3
3
years of professional experience
Work History
Health Insurance Representative
Sutherland Global Service
08.2021 - 01.2024
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Developed relationships with providers and networks to achieve favorable client coverage.
- Assisted clients with filing and tracking health insurance claims to facilitate swift settlements.
- Developed and maintained client databases to track customer service interactions and evaluate service quality.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Paid or denied medical claims based upon established claims processing criteria.
- Reviewed provider coding information to report services and verify correctness.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Researched and resolved complex medical claims issues to support timely processing.
- Followed up on denied claims to verify timely patient payment and resolution.
- Assessed medical claims for compliance with regulations and corrected discrepancies.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
Senior Banking Associate
Sutherland Global Service
01.2024 - Current
- Opened, closed, and updated accounts for customers.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Education
High School Diploma -
Spanish Town High Scholl
Corner Of Young & Ellis Streets Spanish Town P.O07.2018
Skills
- Strong analytical skills
- Goal-Oriented
- Data Interpretation
- Account Management
- Communication skills
- Problem solving
- Being flexible within a team
- Electronic medical records handling
- Adaptability
- Great Interpersonal communication skills
Timeline
Senior Banking Associate
Sutherland Global Service
01.2024 - Current
Health Insurance Representative
Sutherland Global Service
08.2021 - 01.2024
High School Diploma -
Spanish Town High Scholl
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