Overview
Work History
Timeline
Generic

Ledawn Edmond

Hayes,Clarendon

Overview

9
9
years of professional experience

Work History

Associate Account Management (Banking and Finance Fiserv) Clover Tech Support

Sutherland Global Jamaica
Portmore, St. Catherine
09.2024 - Current
  • Working with clients to ensure their satisfaction and help grow the business
  • Work with internal teams to create a campaign that aligns with client goals
  • Communicate with business owner's/ Merchant ensuring product satisfaction
  • Managing long term business relationships, providing merchant support and resolving technical issues and complaints

Customer Service Agent (Audible Retention and Amazon Candidate Connection Services)

Ibex Global Jamaica
Greater Portmore, St. Catherine
09.2018 - 12.2023
  • Resolved customers' concerns or questions through product knowledge
  • Maintained a positive attitude and calmly respond to customers' complaints via voice call and Email
  • Open and Close customer's accounts
  • Attract new customers by promoting the product and company positively, answering questions and addressing concerns as they arise
  • Recommend products to meet the customers' needs
  • Referred issues and complaints to managers if necessary
  • Prepared product and customer reports by gathering data collected during customer interactions
  • Processed applicants/Customer job application

Promoter/Customer Service Representative (Part-Time Weekend Contract)

Cari-Med
Kingston
06.2017 - 06.2018
  • Set up promotional displays or booths at events, trade shows, or retail locations to promote pharmaceuticals
  • Conduct product demonstrations, samples, or trials to showcase pharmaceutical products/services quality and functionality
  • Develop and execute promotional strategies

Chef Assistant (work Experience)

Altamont Court Hotel
01.2016 - 03.2016
  • Assisted the Cook in food preparation activities, such as cleaning, cutting, chopping and peeling food ingredients
  • Cleaned and sanitized the food preparation areas based on company and industry hygiene codes and health and safety standards
  • Washed, disinfected and properly stored cooking and kitchen utensils and equipment
  • Buying, weighing and storing ingredients and food supplies
  • Operated a variety of kitchen appliances and instruments including cutters, knives, mixers and ovens
  • Managed inventory, unloaded supplies and organized the storeroom

Timeline

Associate Account Management (Banking and Finance Fiserv) Clover Tech Support

Sutherland Global Jamaica
09.2024 - Current

Customer Service Agent (Audible Retention and Amazon Candidate Connection Services)

Ibex Global Jamaica
09.2018 - 12.2023

Promoter/Customer Service Representative (Part-Time Weekend Contract)

Cari-Med
06.2017 - 06.2018

Chef Assistant (work Experience)

Altamont Court Hotel
01.2016 - 03.2016

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Ledawn Edmond