LEANNA OSBOURNE
Summary
Accomplished professional with extensive experience in hospitality and housekeeping operations. Renowned for leading teams to achieve high standards of cleanliness and guest satisfaction. Adept at supervising staff, ensuring compliance with quality benchmarks, and fostering a positive work environment. Passionate about creating exceptional guest experiences and motivated to contribute to the success of Princess Resort, Jamaica as a Housekeeping Supervisor.
Overview
5
5
years of professional experience
Work History
Rooms Division Intern
AC Hotel, South Park
05.2023 - 04.2024
- Supervised and coordinated housekeeping staff to ensure cleanliness, maintenance standards, and guest satisfaction
- Conducted inspections of guest rooms and public areas to ensure compliance with cleanliness standards and brand guidelines
- Assisted with front desk operations, including check-in/check-out procedures and reservations management
- Utilized FOSSE property management system proficiently to manage guest reservations and billing processes
- Conducted nightly audits of hotel financial transactions and prepared detailed reports for management review
- Provided administrative support, including data entry, record-keeping, and preparation of operational reports
Assistant to Principal (NYS)
Carron Hall Primary School
07.2020 - 08.2020
- Administered registration packages for approximately 20 students
- Collaborated on classroom renovations to meet Covid-19 safety protocols as per Ministry of Health and Ministry of Education guidelines
Assistant to Secretary (NYS)
Carron Hall High School
07.2019 - 08.2019
- Managed record-keeping for the registration of 50 students
- Liaised with parents and directed inquiries to appropriate departments for resolution
Education
High School Diploma -
St. Mary High School
09-2019
Bachelor of Science - Tourism Management with a Minor in Management Studies
University of The West Indies, Mona
11-2022
Skills
- Housekeeping Operations Management
- Staff Training and Supervision
- Inspections and Compliance
- Customer Service Excellence
- Administrative and Record-Keeping Proficiency
- Microsoft Office Suite, Google Workspace, and Canva
- Teamwork and collaboration
- Problem-solving
ADDITIONAL PROJECTS AND ACCOMPLISHMENTS
- Event Planning and Social Media Marketing
- Planned and executed a virtual Adventure Tourism Forum hosting 200 participants.
- Developed and implemented a comprehensive social media strategy spanning platforms like Instagram and WhatsApp.
- Created promotional videos and infographics for marketing initiatives.
Timeline
Rooms Division Intern
AC Hotel, South Park
05.2023 - 04.2024
Assistant to Principal (NYS)
Carron Hall Primary School
07.2020 - 08.2020
Assistant to Secretary (NYS)
Carron Hall High School
07.2019 - 08.2019
High School Diploma -
St. Mary High School
Bachelor of Science - Tourism Management with a Minor in Management Studies
University of The West Indies, Mona
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