Summary
Overview
Work History
Education
Skills
Websites
References
Awards
Timeline
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Lauren Diaz-Juerakhan

Whitby,Ontario

Summary

Senior Administrative Specialist in the banking industry.

Overview

14
14
years of professional experience

Work History

Senior Administration Officer

Laurentian Bank (B2B Bank)
11.2020 - Current
  • Bilingual Administrative Position
  • Operations & Relationship Management Dept. of B2B Bank, subsidiary of Laurentian Bank
  • Processing loan applications, maintaining client investment accounts
  • Facilitating brokers and/or agent’s use of B2B Bank’s lending service system.

Client Advisor

Royal Bank of Canada
07.2018 - 01.2019
  • Facilitated everyday banking transactions for clients
  • Provided advice and solutions to help them save time and money
  • Helped retain client loyalty by delivering exceptional customer service.

Bilingual Circulations Assistant

Leslie Frost Library
01.2014 - 06.2016
  • Bilingual Position on campus, at Glendon College, York University
  • Managed library operations after hours
  • Assisted patrons with academic research and performed all relevant administrative tasks
  • Obtained seniority or ‘Lead Hand’ on the student staff team.

Annual Fund Representative

York University
09.2013 - 01.2014
  • Bilingual part-time position fundraising for York University
  • Provided students with financial aid through grants, scholarships and bursaries
  • Met quotas and targets, handled calls in English and French
  • Recognized by management for excellent rapport building with potential donors.

French Language Teacher

S.R.M.S Grenada
09.2012 - 06.2013
  • Instructed students in basic to intermediate French at St. Rose Modern Secondary School in Grenada.

Education

Masters - Public & International Affairs

Glendon School of Public & International Affairs Glendon College, York University
Toronto
06.2018

Bachelors - French Studies & Hispanic Studies

Glendon College, York University
Toronto
06.2016

Associate Degree - Modern Languages

T.A. Marry Show Community College
St. George’s, Grenada
07.2012

High School Diploma - undefined

St. Joseph’s Convent
St. George’s, Grenada
07.2010

Skills

  • Cultivated clear communication channels among diverse teams to foster collaboration
  • Obtained trilingual certification in English, Spanish, and French from Glendon College, York University, showcasing language expertise
  • Executed advanced writing, editing, and textual analysis strategies to enhance content quality
  • Applied meticulous attention to detail and adept multi-tasking to consistently meet project timelines
  • Emphasized organization, enthusiasm, and resourcefulness to drive continuous professional development
  • Demonstrated outstanding attention to detail while leveraging organizational and problem-solving skills
  • Initiated self-directed projects while efficiently managing time and resources
  • Promoted a team-oriented culture to increase project efficiency and productivity

References

References available upon request.

Awards

Best Student of M.L. Dept. Award: Alliance Francaise Island Scholarship Award (2013)

Timeline

Senior Administration Officer

Laurentian Bank (B2B Bank)
11.2020 - Current

Client Advisor

Royal Bank of Canada
07.2018 - 01.2019

Bilingual Circulations Assistant

Leslie Frost Library
01.2014 - 06.2016

Annual Fund Representative

York University
09.2013 - 01.2014

French Language Teacher

S.R.M.S Grenada
09.2012 - 06.2013

Masters - Public & International Affairs

Glendon School of Public & International Affairs Glendon College, York University

Bachelors - French Studies & Hispanic Studies

Glendon College, York University

Associate Degree - Modern Languages

T.A. Marry Show Community College

High School Diploma - undefined

St. Joseph’s Convent
Lauren Diaz-Juerakhan