Lauren Diaz-Juerakhan
Whitby,Ontario
Summary
Senior Administrative Specialist in the banking industry.
Overview
14
14
years of professional experience
Work History
Senior Administration Officer
Laurentian Bank (B2B Bank)
11.2020 - Current
- Bilingual Administrative Position
- Operations & Relationship Management Dept. of B2B Bank, subsidiary of Laurentian Bank
- Processing loan applications, maintaining client investment accounts
- Facilitating brokers and/or agent’s use of B2B Bank’s lending service system.
Client Advisor
Royal Bank of Canada
07.2018 - 01.2019
- Facilitated everyday banking transactions for clients
- Provided advice and solutions to help them save time and money
- Helped retain client loyalty by delivering exceptional customer service.
Bilingual Circulations Assistant
Leslie Frost Library
01.2014 - 06.2016
- Bilingual Position on campus, at Glendon College, York University
- Managed library operations after hours
- Assisted patrons with academic research and performed all relevant administrative tasks
- Obtained seniority or ‘Lead Hand’ on the student staff team.
Annual Fund Representative
York University
09.2013 - 01.2014
- Bilingual part-time position fundraising for York University
- Provided students with financial aid through grants, scholarships and bursaries
- Met quotas and targets, handled calls in English and French
- Recognized by management for excellent rapport building with potential donors.
French Language Teacher
S.R.M.S Grenada
09.2012 - 06.2013
- Instructed students in basic to intermediate French at St. Rose Modern Secondary School in Grenada.
Education
Masters - Public & International Affairs
Glendon School of Public & International Affairs Glendon College, York University
Toronto06.2018
Bachelors - French Studies & Hispanic Studies
Glendon College, York University
Toronto06.2016
Associate Degree - Modern Languages
T.A. Marry Show Community College
St. George’s, Grenada07.2012
High School Diploma - undefined
St. Joseph’s Convent
St. George’s, Grenada07.2010
Skills
- Cultivated clear communication channels among diverse teams to foster collaboration
- Obtained trilingual certification in English, Spanish, and French from Glendon College, York University, showcasing language expertise
- Executed advanced writing, editing, and textual analysis strategies to enhance content quality
- Applied meticulous attention to detail and adept multi-tasking to consistently meet project timelines
- Emphasized organization, enthusiasm, and resourcefulness to drive continuous professional development
- Demonstrated outstanding attention to detail while leveraging organizational and problem-solving skills
- Initiated self-directed projects while efficiently managing time and resources
- Promoted a team-oriented culture to increase project efficiency and productivity
Websites
References
References available upon request.
Awards
Best Student of M.L. Dept. Award: Alliance Francaise Island Scholarship Award (2013)
Timeline
Senior Administration Officer
Laurentian Bank (B2B Bank)
11.2020 - Current
Client Advisor
Royal Bank of Canada
07.2018 - 01.2019
Bilingual Circulations Assistant
Leslie Frost Library
01.2014 - 06.2016
Annual Fund Representative
York University
09.2013 - 01.2014
French Language Teacher
S.R.M.S Grenada
09.2012 - 06.2013
Masters - Public & International Affairs
Glendon School of Public & International Affairs Glendon College, York University
Bachelors - French Studies & Hispanic Studies
Glendon College, York University
Associate Degree - Modern Languages
T.A. Marry Show Community College
High School Diploma - undefined
St. Joseph’s Convent