Laurel J Hope
Spanish Town,St.Catherine
Summary
Dedicated to excellence in assigned tasks through a commitment to quality and continuous improvement. Strong willingness to learn, combined with exceptional coordination and organizational skills, ensures customer satisfaction through outstanding service and support. Proficient in customer service best practices, with a proven ability to explore innovative solutions that effectively address diverse customer needs. Experienced in managing checkout processes and leading front-end retail teams, while enhancing guest experiences in the hospitality industry by fostering collaboration and maintaining high service standards in dynamic environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Verified 3d Contracted Artist
ZEPETO COORP
01.2023 - Current
- Designed and implemented unique accessories that enhanced user customization options.
- Mentored junior artists on best practices for avatar design and animation techniques.
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Developed unique art pieces that garnered positive attention from critics and collectors, leading to increased sales and commissions.
Temporary Secretary
Department of Correctional Services
06.2017 - 09.2017
- Managed correspondence and communication within department, ensuring timely delivery of information.
- Maintained accurate filing systems for sensitive documentation and records management.
- Assisted in scheduling appointments and coordinating meetings for departmental staff.
- Prepared reports and presentations to support departmental functions and initiatives.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Product Creator & Packer
The Healthy Woman
07.2023 - 12.2023
- Collaborated with cross-functional teams to align messaging and branding initiatives.
- Operated packing machinery to ensure efficient production flow and quality control.
- Conducted regular inspections of packaged products to maintain adherence to quality standards.
- Maintained accurate records of daily production metrics for reporting purposes.
- Developed strong relationships with coworkers, fostering an atmosphere of teamwork that contributed to overall operational success.
- Adhered to all company policies, safety regulations, and industry best practices throughout the packing process.
- Maintained accurate quantity of labels and products for production line.
- Performed operations with protective safety equipment following regulations.
- Provided excellent attention to detail when assembling custom orders per client requests, resulting in a high level of customer satisfaction.
Bartender
Local Shop
02.2022 - 11.2022
- Shopkeeper, Bartender
- Crafted unique cocktails and beverages, enhancing customer satisfaction and loyalty.
- Managed bar inventory efficiently, reducing waste and ensuring product availability.
- Collaborated with kitchen staff to create complementary drink pairings for menu items.
- Maintained cleanliness and organization of bar area, adhering to health regulations.
- Monitored customer preferences, adapting offerings to improve overall experience.
- Resolved customer complaints swiftly, fostering a welcoming atmosphere conducive to repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Brand Ambassador
Wisinco
01.2020 - 01.2021
- Trainee
- Collaborated with cross-functional teams to align branding initiatives with market trends.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
Cashier, Packer
Kevin & Sons Retail
01.2020 - 01.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers and balanced end-of-shift registers.
- Provided excellent customer service, resolving inquiries and complaints promptly.
- Assisted in training new cashiers on operational procedures and systems.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Temporary Packer
Massy Distribution
01.2020 - 01.2020
- Inspected finished products for quality assurance and compliance with safety standards.
- Operated packaging machinery to ensure efficient and accurate product preparation.
- Collaborated with team members to optimize workflow and reduce operational delays.
- Maintained inventory accuracy by tracking supplies and reporting discrepancies promptly.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Complied with safety, health, and environmental regulations as prescribed by law.
Social Worker
HEART NIS
01.2020 - 01.2020
- Summer job
- Analyzed program effectiveness, contributing insights for strategic improvements in service offerings.
- Updated client documentation for accurate, compliant and current records.
Receptionist
HEART Ministry of Education Region 6
01.2018 - 01.2018
- Summer job
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Maintained organized filing system for confidential documents, enhancing data retrieval efficiency.
- Coordinated communication between departments, fostering collaboration and information sharing.
- Developed and implemented office procedures, streamlining daily operations for improved service delivery.
- Oversaw inventory management of office supplies, ensuring availability while minimizing waste.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Education
CSEC - English A
Design Technical Institute
01.2021
Certificate -
Heart Spanish Town College
01.2018
High School -
Eltham High School
01.2017
High School -
Spanish Town High School
01.2014
Skills
- Speed Typing
- Creative Thinking
- Self-Developer
- Great Listener
- Fast Worker
- Microsoft Word
- Digital illustration
- Visual art creation
- Teamwork and cooperation
- Artistic flair
- Superb attention to detail
- Logo creation
- Customer service
- Active listening
- Critical thinking
- Stock management
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Cleaning and sanitizing
- First aid training
- Teamwork and collaboration
- Time management
- Multitasking
- Hospitality services
- Front desk operations
Certification
- High School leaving Certificate
- Primary School leaving Certificate
- HEART First aid Certificate (2018)
- HEART Customer service 2023
- HEART Team Leader (2023)
- Ratatype Typing Certificate (2021) 45wpm
- Typing.com Certificate (2022) 35wpm
Passes
English (CSEC) Grade 2
References
- K Annette, Murray, Justice of the Peace, (876) 357-4296, (876) 981-4638
- Marcia, Tomlinson, English & Social Studies Instructor, (876) 474-1080, Design Technical Institute
- Roy-lee, Johnson, Pastor, (876) 819-8039
- Rema, Johnson, Insurance Broker, (876) 815-9904
Hobbies
Listening to music, exploring creative interests, learning new things at my own pace, enjoying quiet time, casual gaming, and developing new skills.
Timeline
Product Creator & Packer
The Healthy Woman
07.2023 - 12.2023
Verified 3d Contracted Artist
ZEPETO COORP
01.2023 - Current
Bartender
Local Shop
02.2022 - 11.2022
Brand Ambassador
Wisinco
01.2020 - 01.2021
Cashier, Packer
Kevin & Sons Retail
01.2020 - 01.2021
Temporary Packer
Massy Distribution
01.2020 - 01.2020
Social Worker
HEART NIS
01.2020 - 01.2020
Receptionist
HEART Ministry of Education Region 6
01.2018 - 01.2018
Temporary Secretary
Department of Correctional Services
06.2017 - 09.2017
CSEC - English A
Design Technical Institute
Certificate -
Heart Spanish Town College
High School -
Eltham High School
High School -
Spanish Town High School