Archery
Laura-Lee Samuda-Thompson
Administrative and Finance Associate
Kingston
Summary
Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to adopt added responsibilities to meet mission goals. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work History
Trade Finance Executive
Euro Exim Bank
Gros-Islet
01.2023 - Current
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Identified opportunities (lead generation) and generated sales from your country of residence.
- Built and maintained strong customer relationships and assisted with all relevant client checks.
- Reviewed Trade Finance client information in respect of Anti-Money Laundering (AML), Know Your Customer (KYC) and Counter-Terrorism Finance (CTF) requirements.
Member Relations Clerk/Relief Member Service Rep.
Jamaica Police Cooperative Credit Union
Kingston
03.2018 - 11.2022
- Managed over 60 calls per day via multi-line phone system. Routing calls and delivering messages to staff and greeting visitors.
- Received and sorted incoming mail (80 per week) and packages to record, dispatch, or distribute to recipients.
- Managed filing system, entered data, and completed other clerical tasks.
- Verified incoming stationery, checked delivery totals, and collaborated with operations team to establish steady supply of inventory.
- Maintained in-depth understanding of products, services, internal systems, and related service duties (teller, member service) to provide skilled team backup in handling customer demands.
- Engaged and assisted 200 members weekly with account inquiries and system issues by educating them on required forms and technical processes.
- Promoted 25+ credit union products through cross-selling and upselling; exceeding 70%of sales targets
- Processed new account information, including ensuring KYM/KYC compliance, verifying eligibility, ordering checks, issuing, or ordering debit cards, assisting with electronic service setup, ensuring appropriate signature collection, and providing assistance with other account products.
- Provided loan applications and/or information to members and prospective members. Ensured that all information and transactions regarding credit union members are kept confidential.
- Liaised with securities and/or delinquency units as is necessitated.
- Participated in marketing campaigns or promotions involving member and prospective member communication through monthly station visits throughout Kingston, St. Andrew, and St. Catherine.
Data Management Assistant
Jamaica Police Cooperative Credit Union
Kingston
10.2017 - 02.2018
- Conducted complex data management with Clareti and Insight systems.
- Verified compliance with data retention requirements by managing document catalogues for long-term archival of data associated with member applications.
- Expedited review process, signature approval, and update of KYM/KYC documents for 200 members weekly.
- Used standard document management tools to register documents and maintain databases used to produce logs and reports.
Education
Bachelor of Science - Criminal Justice
University of The Commonwealth Caribbean
Kingston 09.2019 - 08.2024
Advanced Diploma in General Studies -
The Queen's School
Kingston 09.2006 - 06.2013
Skills
Customer service
Interests
Ceramics
Language
Writing
Courses/Workshops
Workplace Diversity
Introduction to Digital Marketing
Project and Time Management
References
Demar Wisdom, Network Administrator
Spanish Town, St. Catherine
876-897-9827
Aston Daley, Justice of the Peace
18 Southern Cross Drive, Kingston 17
876-839-4277
Dr. Ushar Shaik, Medical Practitioner
1 Seashore Place, Kingston 17
876-503-3134
Timeline
Trade Finance Executive
Euro Exim Bank
01.2023 - Current
Bachelor of Science - Criminal Justice
University of The Commonwealth Caribbean
09.2019 - 08.2024
Member Relations Clerk/Relief Member Service Rep.
Jamaica Police Cooperative Credit Union
03.2018 - 11.2022
Data Management Assistant
Jamaica Police Cooperative Credit Union
10.2017 - 02.2018
Advanced Diploma in General Studies -
The Queen's School
09.2006 - 06.2013
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