LAURA CUTHBERT
Kingston,Jamaica
Summary
Seeking to pursue and excel in a growth oriented environment where I can use and enhance my skills, while allowing me to contribute to the continued growth and success of the organization. In addition, to obtain a position within the company that promotes quality products and services and provides me with the opportunity to meet and exceed assigned goals.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Merchandiser
Caribbean Producers Of Jamaica
Kingston, Kgn
12.2025 - Current
Customer Service Representative
Itel International
02.2023 - Current
- Handle customer interactions, assisting with rental car bookings, modifications and cancellations.
- Provide exceptional customer service and resolve inquiries or concerns in a professional and timely manner.
- Promote and upsell additional products and services to maximize revenue.
- Process reservations accurately and ensure proper documentation.
- Collaborate with rental locations and other departments to resolve customer issues and ensure smooth operations.
Market Research Intern
Storecheck V.A
Mexico, Mexico
02.2024 - 02.2025
- Conducted market analysis to identify consumer trends and preferences.
- Assisted in designing surveys to gather customer feedback effectively.
- Collaborated with teams to compile and analyze research data.
Customer Service Representative
Advantage Communications
10.2022 - 01.2023
- Handled customer calls and assisted with inquiries, complaints and requests.
- Provided product information and resolved customer issues effectively.
- Documented customer interactions and maintained accurate records in the system.
- Met or exceeded performance targets for customer satisfaction, call quality and average handling time.
Rental Advisor | Revenue Agent
Startek BPO
07.2022 - 10.2022
- Provided exceptional customer service to customers via calls, chats and email.
- Assisted with inquiries, product information and resolved customer complaints.
- Maintained a positive, empathetic, and professional attitude toward customers at all times.
- Processed orders, forms, applications and requests via customers.
Merchandiser | Sales Representative
Superking Distributors
01.2018 - 06.2022
Cashier
Progressive Grocers
07.2014 - 09.2017
Cashier
Mother's Enterprise Ltd.
02.2011 - 05.2014
- Assisted customers providing product information, answering inquiries and resolving issues.
- Achieved sales targets by cross-selling and upselling products and services.
- Monitored sales data to determine which products were selling well and which need to be restocked or removed from the shelves.
- Ensured that product prices were clearly marked and that items were properly displayed.
- Accepted payments, ensuring all prices and quantities are accurate and provided a receipt to every customer.
- Resolved customer complaints, guided them and provided relevant information.
- Assisted customers in locating products, answering inquiries and resolving concerns.
- Ensured proper pricing and scanning of products, identifying and addressing any discrepancies.
Education
Administrative Assistant Lvl2 Customer Service Representative Lvl2 Merchandising Lvl2 - Job Assessments
Heart Trust NSTA
St. Catherine , Jamaica 07.2023 - 07.2023
Social Studies - CXC Social Studies Grade 3
Trenchtown High School
Kingston , Kingston 09.2006 - 06.2010
Skills
- Excellent Customer Service and Communication Skills
- Interpersonal & People Skills
- Microsoft Office Suite Proficiency
- Problem Solving Skills
- Strong Sales and Negotiation Abilities
- Appointment Setting/Scheduling
- Brand Marketing
- CRM Software Management
- Cash Handling Experience
References
Available upon request
Languages
English
Hard And Soft Skills
- Excellent Customer Service and Communication Skills
- Interpersonal & People Skills
- Microsoft Office Suite Proficiency
- Problem Solving Skills
- Strong Sales and Negotiation Abilities
- Appointment Setting/Scheduling
- Brand Marketing
- CRM Software Management
- Cash Handling Experience
Timeline
Merchandiser
Caribbean Producers Of Jamaica
12.2025 - Current
Market Research Intern
Storecheck V.A
02.2024 - 02.2025
Administrative Assistant Lvl2 Customer Service Representative Lvl2 Merchandising Lvl2 - Job Assessments
Heart Trust NSTA
07.2023 - 07.2023
Customer Service Representative
Itel International
02.2023 - Current
Customer Service Representative
Advantage Communications
10.2022 - 01.2023
Rental Advisor | Revenue Agent
Startek BPO
07.2022 - 10.2022
Merchandiser | Sales Representative
Superking Distributors
01.2018 - 06.2022
Cashier
Progressive Grocers
07.2014 - 09.2017
Cashier
Mother's Enterprise Ltd.
02.2011 - 05.2014
Social Studies - CXC Social Studies Grade 3
Trenchtown High School
09.2006 - 06.2010