Latoya Young
Retreat, St. Thomas, Jamaica
Summary
Dynamic and results-driven professional with over 7 years of experience in recruitment, human resource development, and ESL education. Seeking to leverage my expertise in talent acquisition, employee training, and cross-cultural communication to contribute to a forward-thinking organization committed to growth, inclusivity, and global engagement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
International Representative (Recruiter)
GreatAuPair USA
12.2018 - Current
- Screening au pairs for GreatAuPair through interviews, assessing English language proficiency, verifying, and confirming all necessary local documents as required, and providing coaching and support during the period of acceptance until arrival in the United States
ESL Instructor
InTouch Language, Inc
04.2019 - 11.2024
- English taught remotely to South Korean students who are mostly business professionals, including several high-profile company executives.. Students improving their English communication skills create opportunities for promotions within the company they work for and provide a platform for improved intercultural business communications for the global business market.
Talent Acquisition Manager
Ingenuity Technologies Limited
10.2022 - 12.2022
- Determine current staffing needs and produce forecasts.
- Develop talent acquisition strategies and hiring plans.
- Lead employment branding initiatives.
- Perform sourcing to fill open positions and anticipate future needs.
- Plan and conduct recruitment and selection processes (interviews, screening calls etc.)
- Take steps to ensure positive candidate experience.
- Assist in employee retention and development.
- Supervise recruiting personnel.
- Organize and/or attend career fairs, assessment centers or other events.
- Use metrics to create reports and identify areas of improvement.
- Leverages experience to source and screen top talent using industry-leading, recruiting tools, ATS, and social media platforms such as LinkedIn Recruiter, Indeed and other job boards.
- Builds relationships with contracting managers to develop a deep understanding of role requirements, desired profiles of candidates and the business, and assists in profiling and being the main point of contact regarding labor market issues and context for candidate search.
- Builds relationships with top candidates and establishes a pipeline of qualified resources.
- Conducts personal interviews via phone, video, and in-person meetings to qualify candidates for open positions with our clients.
- Coordinate interviews with all stakeholders and follow-up debriefing.
- Proper handling of candidate documentation.
- Conduct reference check and background check.
- Engages with the support team, which handles onboarding, to stay focused on recruiting and building the candidate pipeline.
Talent Executive II
WebCreek
04.2022 - 10.2022
- Drafted job advertisements and postings on career websites, like LinkedIn, and other job boards.
- Sourced and headhunted qualified candidates, seeking out referrals and reviewing background checks.
- Scheduled and conducted phone interviews/ screening calls.
- Served as a point of contact for scheduled new hires and assisted in managing all external communication with recruitment partners.
- Assessed with providing candidate information and feedback giving feedback to lead interviewers and hiring manager.
- Assisted in communicating with the candidate for the employment offer.
- Managed recruitment tracking/analysis.
- Prepared Employee Offer Request forms.
- Stayed up to date with recruitment/hiring trends.
- Maintained contact & rapport with potential candidates by building long-term relationships with past and current employees, applicants, and other potential recruiting lead sources.
Provider Quality Validation and Intelligence Analyst
Hinduja Global Solutions
01.2018 - 04.2018
- Account: Cigna
- Duty: Calling medical facilities and practitioners to assist me in updating their demographic records with Cigna.
Sales and Customer Service Representative
Ibex Global
06.2016 - 08.2016
- Account: AT&T and DirecTV
- Duty: Interaction with customers via phone calls to provide them with information to address inquiries regarding products and services.
Customer Care Representative
Sutherland Global Services
06.2015 - 08.2015
- Account: AP Express/ World Pak
- Duty: Resolving customers’ queries about products and services.
Personnel Officer’s Assistant
The Bank of Jamaica
07.2013 - 08.2013
- Duty: Manual and automatic filing assistant in the Human Resource Division.
- Summer Employment Programme
Education
Master of Science - Human Resource Development
The University of The West Indies
Mona10-2021
Bachelor of Arts - History
The University of The West Indies
Mona09-2017
Camperdown High School
07-2014
Skills
- Human Resources
- Recruitment
- ESL Education
- Business Development/ Sales
- Performance Management
- Organizational Development
- Microsoft Office Proficiency
- Problem Solving
Certification
- Career Coaching: Life Coach Certification (Accredited) | 2023 | Transformation Academy
- 120 Hour TESOL Certificate | 2023 | ICOES Accredited, course with International Open Academy
- Introduction to Digital Marketing Strategy | 2023 | | iCreate Limited
- Digital Still Photography | 2020 | iCreate Limited
References
Available upon request.
Awards
Performance Management Prize| 2021, The 2021 Human Resource Development for Consultancy (Performance Management) for developing an intervention that has contributed to the significant and quantifiable advancement of the organization hosting the HRD Practicum, the final course of the MSc. Human Resource Development.
Training
- Human Resource Development Practicum| May 2021- September 2021. This practicum was done on Shared Services at the University of the West Indies Campus Registry, the final course of the MSc. Human Resource Development.
- Human Resource Development Training| January 2021- May 2021. Course: HRNM6503: Training Design, Delivery and Evaluation.
Timeline
Talent Acquisition Manager
Ingenuity Technologies Limited
10.2022 - 12.2022
Talent Executive II
WebCreek
04.2022 - 10.2022
ESL Instructor
InTouch Language, Inc
04.2019 - 11.2024
International Representative (Recruiter)
GreatAuPair USA
12.2018 - Current
Provider Quality Validation and Intelligence Analyst
Hinduja Global Solutions
01.2018 - 04.2018
Sales and Customer Service Representative
Ibex Global
06.2016 - 08.2016
Customer Care Representative
Sutherland Global Services
06.2015 - 08.2015
Personnel Officer’s Assistant
The Bank of Jamaica
07.2013 - 08.2013
Master of Science - Human Resource Development
The University of The West Indies
Bachelor of Arts - History
The University of The West Indies
Camperdown High School
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