Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Latoya Thompson

Latoya Thompson

Kingston

Summary

A result-oriented customer service representative with experience in establishing rapport with clients and customers. Excellent communication skills in both written and oral. Developed skills in administrative tasks, and strategic organizational development. Extensive experience in handling customer information and developing customer loyalty and confidentiality skills. Adept in general accounting and finance transactions.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Sutherland Global Services
04.2022 - Current
  • Dedicated customer service professional with a year of experience in delivering outstanding service and improving service quality.

Member Service Officer

JN Bank
01.2017 - 01.2018
  • Dedicated Member Service Officer with eight (8) years of experience in handling financial transactions.
  • Handling customer transactions and providing exceptional service in a fast paced environment.
  • Processing payroll cheques and balancing procedures.
  • Providing banking services, maintaining accurate records to increase customer loyalty.
  • Handling daily cash flow exceeding JMD$500,000 maintaining a zero-error balance by implementing rigorous checking.
  • Processing and updating customer accounts efficiently and accurately ensuring high satisfaction to customers.
  • Communicate information to various individuals and providing support to improve customer satisfaction.
  • Attend to Consumes needs regarding purchases as well as implementing customer service strategies.
  • Addressed and resolved product and service questions and updating account through concise and effective communication which increased understanding that led to better results.

Brand Ambassador

QualET Events and Catering
01.2014 - 01.2017
  • Experienced brand ambassador with over three (3) years of expertise in promoting and endorsing products and services to customers maintaining high satisfaction levels.
  • Manage and endorse brand promotions, resulting in an increase in sales.
  • Engaged with customers at events which increased brand interaction and recognition as well as boosting awareness.
  • Conducted product demonstrations that resulted in increase of sales, meeting and exceeding team targets.

Food Service Worker

Chester's Chicken (Tolan's Total Service Station)
01.2011 - 01.2013
  • Experience of three (3) years of expertise in the food service industry.
  • Skilled in the preparation of meals while also providing excellent customer service multi tasking and problem solving.
  • Preparing meals and serving over 500 patrons daily while maintaining quality standards.
  • Conducting daily inventory checks to ensure to ensure accurate reporting.
  • Requesting, recording and serving customers orders in a comfortable and efficient manner.

Education

Bachelor of Science - Business Administration with Programme and Project Manager

International University of the Caribbean
01.2018

NCTVET (HEART) Certificate - Commercial Food Preparation

Caribbean Examination Certificate - Graduate

Vere Technical High School
01.2013

Skills

  • Time Management
  • Customer Service
  • Financial Reporting
  • Administrative Support
  • Effective Communication
  • Multitasking
  • Office Technology
  • Resourceful Problem Solving
  • Excellent Microsoft Skills

Timeline

Customer Service Representative

Sutherland Global Services
04.2022 - Current

Member Service Officer

JN Bank
01.2017 - 01.2018

Brand Ambassador

QualET Events and Catering
01.2014 - 01.2017

Food Service Worker

Chester's Chicken (Tolan's Total Service Station)
01.2011 - 01.2013

Bachelor of Science - Business Administration with Programme and Project Manager

International University of the Caribbean

NCTVET (HEART) Certificate - Commercial Food Preparation

Caribbean Examination Certificate - Graduate

Vere Technical High School

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Latoya Thompson