Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Certification
Qualifications
Timeline
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Latoya Smith

Orange Bay ,Hanover

Summary

Driven by a desire to establish a strong reputation in the business world, I consistently deliver exceptional results by leveraging my unique blend of skills, knowledge, and talents. My commitment to efficiency and excellence fuels my ability to tackle tasks with precision and effectiveness, ensuring that I consistently surpass expectations. With a focus on continuous improvement and a dedication to achieving success, poised to make a significant impact in any professional setting.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Azul Beach Resort
12.2023 - Current

Spa Receptionist

Renova Spa
10.2021 - 12.2023
  • Managed front desk operations, ensuring efficient appointment scheduling and guest check-in processes.
  • Provided exceptional customer service, addressing inquiries and resolving issues to enhance guest experience.
  • Coordinated with therapists to optimize service availability and improve overall operational flow.
  • Maintained accurate records of client transactions and treatment history using spa management software.
  • Implemented inventory tracking system for retail products, improving stock accuracy and availability.

Telephone Operator

Royalton Negril
03.2019 - 09.2021
  • Operated multi-line phone system to manage incoming and outgoing calls efficiently.
  • Provided accurate information and assistance to callers, enhancing customer satisfaction.
  • Coordinated communication between departments to streamline internal operations.
  • Trained new staff on telephone protocols and customer service standards.
  • Resolved caller inquiries promptly, ensuring adherence to company policies.
  • Implemented improved call routing procedures, reducing wait times for customers.
  • Monitored call volume trends to optimize staffing and resource allocation.

Front Desk Receptionist

Negril Palms Hotel
01.2016 - 06.2018
  • Managed front desk operations, ensuring efficient guest check-in and checkout processes.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate records of guest interactions and transactions using property management software.
  • Developed and maintained relationships with guests, promoting repeat business and satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Trained new front desk staff on procedures and best practices to enhance team performance.

Administrative Clerk

Rooms on the Beach Negril
09.2015 - 01.2016
  • Managed front desk operations, ensuring timely check-in and check-out processes for guests.
  • Coordinated communication between departments to streamline guest services and resolve issues promptly.
  • Maintained accurate filing systems, organizing records for easy retrieval and compliance with regulations.
  • Assisted in inventory management, tracking supplies to optimize resource allocation and minimize costs.

Human Resource Clerk, Training Clerk, Telephone Operator and Office Assistant

Grand Palladium
03.2010 - 01.2014
  • Processed and organized documentation to ensure compliance with company standards.
  • Managed inventory records using warehouse management systems to maintain accurate stock levels.
  • Coordinated communication between departments to streamline workflow and enhance operational efficiency.
  • Assisted in training new clerks on office procedures and best practices for data entry.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Education

Supervisory Management

University Of The West Indies

Quality Service Delivery - Hotel Industry

NCTVET
Westmoreland
03.2025

Data Entry

Kenilworth Heart Academy
11.2009

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Merlene Ottey High School
01.2005

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Ascot High School
01.2003

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Administrative skills
  • Verbal and written communication

References

Available Upon Request

Hobbies and Interests

Reading, Music

Certification

Team Jamaica

Data Entry Level 2

Quality Service Delivery

Supervisory Management

Qualifications

  • English Language (CXC)
  • Social Studies (CXC)
  • Principles Of Business (CXC)
  • Human And Social Biology (CXC)

Timeline

Front Desk Receptionist

Azul Beach Resort
12.2023 - Current

Spa Receptionist

Renova Spa
10.2021 - 12.2023

Telephone Operator

Royalton Negril
03.2019 - 09.2021

Front Desk Receptionist

Negril Palms Hotel
01.2016 - 06.2018

Administrative Clerk

Rooms on the Beach Negril
09.2015 - 01.2016

Human Resource Clerk, Training Clerk, Telephone Operator and Office Assistant

Grand Palladium
03.2010 - 01.2014

Supervisory Management

University Of The West Indies

Data Entry

Kenilworth Heart Academy

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Merlene Ottey High School

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Ascot High School

Quality Service Delivery - Hotel Industry

NCTVET

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Latoya Smith