Latoya Simone Smith
Montego Bay
Summary
To utilize my skills and competence in Customer Service to impact your organizations growth and production and to be productivity engaged in an organization where my communication and people skill can be effectively utilized to enable the organization to accomplish its goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pizza Pizza
- My key responsibilities were to place orders for customers as it related to ordering anything from our pizza menu and ensuring there is no error with each customer’s order.
- Remote
Murrays Fish And Jerk Hut
- My key responsibilities were to provide excellent customer service to customers and to update them on any specials and give away days when other companies would come on-site and offer their services to both customers and workers. I worked as a hostess, waitress, part-time mixologist and a cashier.
- May Pen P.O. Clarendon
Denbigh High School
- My key responsibilities were to assist the teacher of marking test paper and help create report forms for the students and to help to make essay questions for summer school.
- Two month experience 2017 Tourism Enhancement Fund
May Pen Police Station
- My responsibilities were to organize traffic tickets with their corresponding court dates for the officers that are going to court can easily collect their court documents and my other responsibilities was to create more copies of traffic tickets in files and to take statements for my supervisor under his supervision.
- Three months 2016 Voluntary Service
Waitress Then Promoted Wine Sommelier
JOIA By Iberostar
09.2023 - Current
- Provided exceptional customer service and ensured guest satisfaction through attentive interactions.
- Accurately processed orders and managed transactions using POS systems.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Assisted customers with wine selection, enhancing overall shopping experience.
- Provided detailed product knowledge on various wine regions and varietals.
- Maintained organized inventory of wines, ensuring accurate stock levels.
- Set up wine tastings to bring in business and promote special offerings.
Sutherland Global Services
10.2021 - 02.2023
- My key responsibilities were to provide excellent customer service to customer via email and over the phone. I ensure my customers are assured that they are in good hands and will receive great service by assisting with placing an order, any queries about their order or any account updates. I was nominated team leader on my team and was any to assist my teammate on difficult calls once I have the opportunity to assist my teammate. I was able to persuade my customers about an item that they are not sure if they should order, with my perfect communication skills mixed with cross selling and upselling skills goes great to get a customer onboard to order an item. I mostly would assist the customers with queries about an order or anything in addition to their order.
Education
HEART Trust/NTA - Food & Beverage Supervision
Ebony Park HEART Academy
01.2019
Customer Engagement Operations
Knox Community College
01.2018
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City and Guilds
01.2018
Skills
- Communication skills
- Team player
- Interpersonal relationship
- Time management skills
- Leadership skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Certification
- NCTVET
- Cosmetology (LEVEL 1)
- F&B (Maitre’D) Food and Beverage Supervision (LEVEL 3)
- Customer Engagement Operations (LEVEL 2)
References
- Nicola, Jackson, Subject Matter Expert, nicolajackson21@yahoo.com, 876-471-8590, Sutherland Global Services
- Romaine, Brown, Manager, romainebrown137@yahoo.com, 876-584-6524, Sutherland Global Services
Special Interest & Hobbies
Reading, Writing, Surfing the net
Timeline
Waitress Then Promoted Wine Sommelier
JOIA By Iberostar
09.2023 - Current
Sutherland Global Services
10.2021 - 02.2023
Pizza Pizza
Murrays Fish And Jerk Hut
Denbigh High School
May Pen Police Station
HEART Trust/NTA - Food & Beverage Supervision
Ebony Park HEART Academy
Customer Engagement Operations
Knox Community College
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City and Guilds