Summary
Work History
Education
Skills
Hobbies
References
Timeline
Generic

Latoya Arthurs

Mandeville,12

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Office Assistant

• Reliable Printers
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Collaborated with various departments to complete assigned tasks.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Edited and proofread documents for accuracy and completeness.

Server

OMG Restaurant and Café Bar
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Cashier

SuperPlus Food Store
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Packer

Progressive Grocers
  • Placed items into bags, boxes or other containers.
  • Inspected items for defects and damage.
  • Counted items to verify accuracy of orders.

Sales Representative

• Mowatt's Tires, Batteries & Accessories
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Used in-store system to locate inventory and place special orders for customers.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Supervisor

United Petroleum Ltd
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Collected, arranged, and input information into database system.

Education

Diploma - Customer Service Management

Hecoin
Manchester

Certificate - House Cleaning Fundamentals

Alison

Certificate - Customer Service

HEART TRUST
Manchester

CSEC -

Heart Trust And St. Michael's Institute
Manchester

Diploma - Business Management Supervision

Southwest NTVET HEART Trust NTA
Newport

Skills

  • Team Member Motivation
  • Deposit Verification
  • Security Protocols
  • Monetary Transactions
  • Money Transfers
  • Cash Handling Expertise
  • Changing Out Tills
  • Station Preparation
  • Daily Cash Management
  • Store Opening and Closing
  • Cash Register Operations
  • Business Administration

Hobbies

· Using the computer

· Playing sports

· Summarizing literary works

· Repairing small appliances

· Reading

References

Available upon request

Timeline

Office Assistant

• Reliable Printers

Server

OMG Restaurant and Café Bar

Cashier

SuperPlus Food Store

Packer

Progressive Grocers

Sales Representative

• Mowatt's Tires, Batteries & Accessories

Supervisor

United Petroleum Ltd

Diploma - Customer Service Management

Hecoin

Certificate - House Cleaning Fundamentals

Alison

Certificate - Customer Service

HEART TRUST

CSEC -

Heart Trust And St. Michael's Institute

Diploma - Business Management Supervision

Southwest NTVET HEART Trust NTA

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Latoya Arthurs