Latoria Leckie
Coral Springs
Summary
Motivated individual with knowledge of property management who possess exceptional organizational and critical thinking skills. Eager to acquire a rewarding career with a reputable company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Property Preservation Manager
Nationstar Mortgage llc
02.2020 - Current
- Directing activities pertaining to recurring maintenance of assigned properties in accordance with company policies
- Tracked project costs and other financial metrics to maximize profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Implemented systems to improve process efficiency and reduce project duration.
- Manage completion of work orders by sub-contractors to ensure timeliness and accuracy of completed work.
- Updated reports, managed accounts, and generated reports for company database
Client Service Specialist
Northsight Management
06.2019 - 02.2020
- Managed multiple accounts containing total of over 200 properties daily
- Established statements of work including pricing/directives based on property preservation guidelines
- Processed all work orders completed by sub-contractors
- Maintained average performance of 97% in property conveyance success rate
- Estimated property damages through Repair Base and create work orders to comply with FHA standards for property conveyance
- Knowledge of mortgage servicing processes, procedures, regulations, and standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Accepted and processed payments, updated accounts and issued receipts
- Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis
- Provided knowledgeable service and support for all customer needs
Project Manager
M & M Mortgage
03.2015 - 06.2019
- Examined pricing and completion dates to ensure maximized profitability and completion timelines
- Coordinated high-volume workload within-deadline-driven environment, communicating with all levels including management to ensure goals are achieved
- Developed quality control and monthly management reports to determine performance expectations were being met
- Reviewed all expense requests along with detailed descriptions and supporting documents, to avoid being overcharged and complete projects below budget
- Oversite more than 10-member team performing various duties which included mitigating code violations, approving estimates, and client escalations.
- Planned, designed, and scheduled phases for large projects
- Monitored project performance to identify areas of improvement and make adjustments
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
Education
Florida Atlantic University
High School Diploma -
Coral Springs High School
Coral Springs, FL05.2006
Skills
- Business Management
- Project Planning
- Detail Oriented
- Strategic Thinking
- Teamwork Skills
- Microsoft Office
- Policy and procedure modification
- Documentation and control
- Account Reconciliation
- Clerical support
- Staff Management
- Strategic planning
- Workflow planning
- Excellent multi-tasking ability
Certification
Business Management Project Planning Detail Oriented Strategic Thinking Teamwork Skills Productivity Operations Vendor Management Training QuickBooks Microsoft Office
Timeline
Property Preservation Manager
Nationstar Mortgage llc
02.2020 - Current
Client Service Specialist
Northsight Management
06.2019 - 02.2020
Project Manager
M & M Mortgage
03.2015 - 06.2019
Florida Atlantic University
High School Diploma -
Coral Springs High School
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