Hi, I’m
Lasheka Manyou
Portmore,Jamaica
Summary
Skilled in critical thinking, problem-solving and detail-oriented. Adept at communication, teamwork, and management, with a strong focus on delivering exceptional customer service. Quality Coach with a proven track record in quality evaluation and customer service. Bringing over 9 years of experience in customer service in the telecommunications industry. Experienced data entry clerk and receiving multiple awards for star performance in customer service.
Overview
10
years of professional experience
Work History
Concentrix Ltd
Acting Quality Coach
12.2023 - Current
Job overview
- Currently serving as an Acting Quality Coach at Concentrix Ltd, where I provide guidance and support to the team in maintaining high-quality standards of service delivery
- Implement effective time management strategies and active listening to provide constructive feedback and support to team members.
Concentrix Ltd
Mentor
09.2023 - 12.2023
Job overview
- Served as a Mentor at Concentrix Ltd, where I played a key role in guiding and supporting new and under performing team members to achieve their professional goals
- Actively listened to the needs and concerns of team members, providing guidance and support to enhance their performance and professional development.
Concentrix Ltd
Advisor Lvl II
04.2023 - 09.2023
Job overview
- Worked as an Advisor Lvl II at Concentrix Ltd, where I provided expert advice and support to clients, ensuring their needs and expectations were met with the highest standards of service.
Continuum Global Ltd
Customer Solutions Advisor
02.2022 - 04.2023
Job overview
- Served Customer Solutions Advisor by assisting clients by filing disputes and providing general banking assistance with their account.
IBEX Global Jamaica Ltd
Customer Service Representative
06.2021 - 12.2021
Job overview
- Customer Service Representative at IBEX Global Jamaica Ltd
IBEX Global Jamaica Ltd
Customer Service Representative
10.2016 - 02.2019
Job overview
- Customer Service Representative at IBEX Global Jamaica Ltd
Palace Amusement Ltd
Data Entry Clerk
10.2014 - 09.2016
Job overview
- Data Entry Clerk at Palace Amusement Ltd
Education
Kingston Technical High School
High School Diploma
07-2014
John Mills Infant Primary & Junior High
07.2009
Eccleston Primary & Infant School
07.2004
Skills
- Creativity
- Communication
- Microsoft Office
- Ability to Work Under Pressure
- Teamwork
- Problem-solving
- Performance monitoring
- Employee Supervision
- Strong Work Ethic
Reference
Available Upon Request
Timeline
Acting Quality Coach
Concentrix Ltd
12.2023 - Current
Mentor
Concentrix Ltd
09.2023 - 12.2023
Advisor Lvl II
Concentrix Ltd
04.2023 - 09.2023
Customer Solutions Advisor
Continuum Global Ltd
02.2022 - 04.2023
Customer Service Representative
IBEX Global Jamaica Ltd
06.2021 - 12.2021
Customer Service Representative
IBEX Global Jamaica Ltd
10.2016 - 02.2019
Data Entry Clerk
Palace Amusement Ltd
10.2014 - 09.2016
Kingston Technical High School
High School Diploma
John Mills Infant Primary & Junior High
Eccleston Primary & Infant School
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