Lasharne Morris
Service Request Agent
Greater Portmore,St. Catherine
Summary
Performance oriented professional with over 10 years experience in the retail and finance industry. Possess excellent reconciliation and data entry skills. Dedicated to work effectively and efficiently under highly stressful and changing environments. Maintains organizational standards in the delivery of service. Committed to making a positive difference in the customer-oriented industry through leadership and collaboration.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
SERVICE REQUEST AGENT
Unicomer Jamaica Limited
5 2021 - Current
- Addresses complaints received from branches and customers within twenty-four hours.
- Monitors and takes the actions necessary for resolving outstanding jobs to maintain Company’s Service Standards.
- Monitor technicians appointments to ensure that customer commitments are being met.
- Liaise with the Suppliers’ Authorized Service Centers and Manufacturers and provide status updates on pending service requests to customers and branch network.
- Logs SRs for stock jobs within 24 hours of receipt.
- Provide mid and post repairs follow up calls on all customer service requests.
- Update and close all SRs (as per outlined guidelines) within 24 hours of receiving resolution details
- Update SRs within established guidelines with full details on parts issued by the Spares unit.
AFTER SALES ADMINISTRATOR
Unicomer Jamaica Limited
04.2024 - 06.2024
- Successfully managed a team of 4 service agents.
- Developed and implemented operational procedures and policies to ensure effective workflow and customer satisfaction.
- Monitor and tracked team performance against established goals.
ACCOUNTS PAYABLE AND RECEIVABLE OFFICER
Unicomer Jamaica Limited
01.2024 - 04.2024
- Processed due invoices for payment within set timeframe.
- Verified and investigated discrepancies.
- Assisted with monthly closing activities and accounts reconciliations.
CUSTOMER SERVICE REPRESENTATIVE/TELLER
Paper Gold Limited
11.2018 - 10.2020
- Processed standard western union teller transactions for customers including payments of money transfers to customers, sending money transfers locally and internationally to recipients, accepting utility bill payments, buying and selling foreign exchange currencies, balancing cash drawers, correcting discrepancies
- Efficiently process 20+ transactions per hour, attending to 100+ customers on a daily basis
- Established strong credibility with clients by providing accurate information to address concerns regarding their transactions, resulting in achieving the highest rate of customer loyalty and retention
- Training new tellers and brought them up to speed with the company’s policies and their responsibilities as employees.
CUSTOMER SERVICE REPRESENTATIVE/TELLER
Prince Financial Services Limited
05.2018 - 11.2018
- Organized 100+ customer transaction receipts on a daily basis so that they could be properly filed in a timely manner
- Performed all aspects of western union teller duties
- Quickly establishing credibility with clients and remembered 20+ names of regulars, creating a friendly environment.
CUSTOMER SERVICE REPRESENTATIVE/TELLER/CASHIER
Hilo Food Stores
06.2016 - 05.2018
- Duties included – assisting customers with cashing out their groceries, introducing customers to new products and services, handled transactions and cash flow
- Processed and balance large amounts of cash on a daily basis
- Maximized customer satisfaction by catering to their queries resulting in receiving cash voucher award for the most satisfying cashier based on customers’ feedback
- Maintained merchandise (pricing, inventory and replenishment).
CUSTOMER SERVICE REPRESENTATIVE/SALES REPRESENTATIVE
Courts Jamaica Limited
06.2014 - 12.2014
- Greeting customer when they entered the store, enquiring about their needs and expectations
- Provide award-winning customer service with a positive attitude
- Handling customer service problems using established policies and procedures
- Build, develop and maintain partnership with teammates and technicians to maximize effectiveness and serve customers
- Handled customer calls and responded to queries about services, product malfunctions, promotions and billing
- Filed customers complaint immediately resulting in quicker complaint resolution and exhausted customer service target
- Administering follow up calls to customer to ensure that item was assessed and is working properly
- Handled large volume of calls on a day-to-day basis with a sense of calm and good work ethic
- Developed successful tactics to sell products and services to customers
- Performed other duties as assigned.
ASSISTANT ACCOUNTANT
Déjà vu Food and Entertainment Company Limited
01.2014 - 04.2014
- Processed company’s documentation, such as invoice and payment checks
- Managed all purchase orders and monitored company budget by controlling project expenses
- Maintained the accounting ledges by verifying and posting the account transactions
- Maintained flawless communication with the manager.
Education
Bachelor of Science - Accounting
University of Technology
05.2020 - Current
Associate of Science - Business Administration
Knox Community College
05.2001 -
High School Diploma -
Alston High School
05.2001 -
Skills
- Problem-Solving
- Relationship Building
- Professional Networking
- Teamwork and Collaboration
- Adaptability and Flexibility
- Analytical and Logical Thinking
- Decision-Making
- Time management abilities
- Positive Attitude
Csecsubjects
- Electronic Document Preparation and Management
- Principles of Accounts
- Principles of Business
- Information Technology
- Social Studies
- Caribbean History
- English Language
- Mathematics
References
My reference will be available upon request.
Timeline
AFTER SALES ADMINISTRATOR
Unicomer Jamaica Limited
04.2024 - 06.2024
ACCOUNTS PAYABLE AND RECEIVABLE OFFICER
Unicomer Jamaica Limited
01.2024 - 04.2024
Bachelor of Science - Accounting
University of Technology
05.2020 - Current
CUSTOMER SERVICE REPRESENTATIVE/TELLER
Paper Gold Limited
11.2018 - 10.2020
CUSTOMER SERVICE REPRESENTATIVE/TELLER
Prince Financial Services Limited
05.2018 - 11.2018
CUSTOMER SERVICE REPRESENTATIVE/TELLER/CASHIER
Hilo Food Stores
06.2016 - 05.2018
CUSTOMER SERVICE REPRESENTATIVE/SALES REPRESENTATIVE
Courts Jamaica Limited
06.2014 - 12.2014
ASSISTANT ACCOUNTANT
Déjà vu Food and Entertainment Company Limited
01.2014 - 04.2014
Associate of Science - Business Administration
Knox Community College
05.2001 -
High School Diploma -
Alston High School
05.2001 -
SERVICE REQUEST AGENT
Unicomer Jamaica Limited
5 2021 - Current
Similar Profiles
Leonette StyleLeonette Style
CUSTOMER RELATIONS AGENT at Unicomer Jamaica LimitedCUSTOMER RELATIONS AGENT at Unicomer Jamaica Limited
Sharon DouglasSharon Douglas
Sales Associate at Unicomer Jamaica LimitedSales Associate at Unicomer Jamaica Limited
Theresa CampbellTheresa Campbell
Senior Accounting Clerk at Jamaica Urban Transit CompanySenior Accounting Clerk at Jamaica Urban Transit Company