Lasauni Scott
Guest Service Agent
Summary
Detail-oriented customer service professional driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations. Well-versed in hotel operations and guest account management illustrated over five years of superior industry experience. Skilled multi-tasker successful at meeting performance objectives with focus on delivering exemplary service..
Overview
2
2
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Guest Service Agent
The Trident Hotel
Portland
03.2022 - Current
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Collected room deposits, fees, and payments.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Customer Service Representative
Alorica
Kingston
07.2021 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Food and Beverage Attendant
Summerset Resort and Hotel Training School
Westmoreland
04.2021 - 05.2021
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
Associate Degree - Hospitality And Tourism Management
College of Agriculture, Science And Technology
Portland 10.2018 - 06.2020
Certificate - Hospitality
America Hotel & Lodging Educational Institute
10.2018 - 06.2020
High School Diploma -
Port Antonio High School
Portland 09.2012 - 07.2017
Skills
Guest experiences
Certification
Award in Customer Service Level 1
Additional Information
Reference
- Dwayne Marson
- Minister of Religion
- (876) 432-3303
- dbmarson@gmail.com
- Sasha Anderson
- Justice of Peace
- (876) 436-7961
- Sosdeena@hotmail.com
Timeline
Guest Service Agent
The Trident Hotel
03.2022 - Current
Customer Service Representative
Alorica
07.2021 - 11.2021
Food and Beverage Attendant
Summerset Resort and Hotel Training School
04.2021 - 05.2021
Award in Customer Service Level 2
10-2019
Associate Degree - Hospitality And Tourism Management
College of Agriculture, Science And Technology
10.2018 - 06.2020
Certificate - Hospitality
America Hotel & Lodging Educational Institute
10.2018 - 06.2020
Award in Customer Service Level 1
10-2018
High School Diploma -
Port Antonio High School
09.2012 - 07.2017
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