LARANZO MONTAQUE

• Respond to 70+ client enquiries per week throughout the property sales process, resolving concerns through clear, timely communication.
• Maintain accurate records for 100% of client interactions, follow-ups, and service outcomes to support service continuity and reporting.
• Contribute to improved client retention through consistent engagement and issue resolution.
• Coordinate with valuation, legal, and internal teams to streamline information flow and reduce processing delays by approximately 25%.
• Support sales department marketing activities by coordinating promotional efforts, client outreach initiatives, and lead follow-up.
• Document 200+ leads per month and client activity to support internal performance tracking and management reporting.

• Supported client engagement via phone and email, responding to enquiries and routing issues appropriately.
• Documented client interactions within internal systems to ensure service continuity.
• Assisted with the preparation of sales and performance reports to identify trends and improvement opportunities.
• Collaborated with marketing, operations, and finance teams to ensure consistent client communication.

• Provided clear information to prospective clients regarding financial products and services.
• Supported client understanding through accurate explanations aligned with organizational guidelines.

• Compiled, verified, and maintained accurate data using computerized information systems.
• Prepared maps and reports in accordance with established technical and documentation standards.
• Supported operational decision-making through timely and reliable information management.

• Maintained operational logs, reports, and watch records in compliance with regulations.
• Supervised personnel and ensured adherence to safety procedures and operational policies.
• Operated within a structured, high-accountability environment requiring clear communication.

• Provided administrative support including document preparation, filing, and record management.
• Supported internal communications and media activities while maintaining confidentiality.

Responded to high-volume client enquiries via phone and chat in accordance with service standards. Documented client interactions accurately within CRM systems. Met performance targets related to response time, quality, and customer satisfaction.

• Maintained records of issues, resolutions, and system updates.
• Assisted in the installation, configuration, and maintenance of software and hardware systems to ensure smooth operations.
• Trained staff and students on system usage and best practices, enhancing overall technical proficiency.