Experienced multi-talanted Manager, highly effective at keeping operations running smoothly and customers satisfied with , excellent service and consistency. proficient at solving problems and keeping team members on task.
Overview
7
7
years of professional experience
Work History
Shift Manager
Island Grill
01.2024 - Current
Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
Quickly identified problem situations, skillfully resolving incidents to maintain the satisfaction of involved parties
Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
Streamlined inventory management processes, reducing waste and optimizing stock levels.
Restaurant Supervisor
Grand Palladium Resort
03.2023 - 12.2023
Developed kitchen staff through training, disciplinary action, and performance reviews.
Provided excellent customer service by anticipating and meeting guest needs, ensuring high levels of guest satisfaction
Collaborated with the Executive Chef and management to plan menus and execute culinary concepts.
Trained new team members on kitchen procedures, safety protocols, and company standards.
Line Cook
Streamsong Golf Resort
01.2022 - 01.2023
Cooked,plated and garnished meals for over 100 covers per night with accuracy and efficiency while maintaining high quality.
Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
Operated kitchen equipment safely and efficiently, following proper procedures and maintenance guidelines.
Upheld strict sanitation standards while preparing meals, maintaining clean workspaces free of cross-contamination risks.
Restaurant Supervisor
Pizza Please
10.2020 - 12.2021
Coordinated a team of 35 members with focus on productivity, efficiency and enhancing customer experience.
Resolved customer complaints promptly and effectively, strived to enhance customer service.
Enforced sanitation and safety protocols to maintain a clean and hazard-free environment.
Introduced cost-saving strategies by efficiently managing budgets and negotiating with suppliers, leading to a 20% reduction in food expenses.
Cook
Dave & Busters
05.2017 - 12.2018
Prepared and cooked a variety of dishes from scratch, including stocks, soups, meat, and sauces, to high standards.
Maintained cleanliness and organization of the kitchen area, adhering to food safety and sanitation standards.
Communicated closely with servers to fully understand special orders for customers.
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Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
Education
Bachelor of Science - Tourism & Hospitality Management
Northern Caribbean University
Mandeville
08.2020
Skills
Team Leadership
Time Management
Strong Communication
Customer service
Adoptability
Problem solving
Food safety understanding
Sanitation Standards
Inventory control
Quality Assurance
Schedule management
Attention to Detail
Decision-Making
Employee Training
Timeline
Shift Manager
Island Grill
01.2024 - Current
Restaurant Supervisor
Grand Palladium Resort
03.2023 - 12.2023
Line Cook
Streamsong Golf Resort
01.2022 - 01.2023
Restaurant Supervisor
Pizza Please
10.2020 - 12.2021
Cook
Dave & Busters
05.2017 - 12.2018
Bachelor of Science - Tourism & Hospitality Management