Lance Cameron
Old Harbour
Summary
Proven track record in enhancing customer experiences at Conduent with a meticulous approach to problem resolution and extensive product knowledge. Expertise in digital marketing and social media management drives brand visibility and engagement. Leveraging skills in SEO and effective communication has successfully improved service offerings and increased customer satisfaction. Versatile and results-driven, committed to delivering exceptional outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Experience Associate I
Conduent
09.2022 - Current
- Implemented feedback from clients into actionable steps aimed at improving our products and services offering continually evolving experiences.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Documented customer interactions in internal database to maintain customer service history details.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
Internet Marketer, Blogger & Virtual Assistant
BITVoxy Network
01.2016 - Current
- Collected and analyzed data to improve strategies.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Optimized project efficiency by creating and implementing effective task management strategies.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Gathered, organized and input information into digital database.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Information & Communications Designer
The Hubmark Company
12.2021 - 10.2022
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Analyzed user behavior and feedback to optimize design and user experience.
- Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
Assistant Resource and Planning Designer
The Hubmark Company
11.2021 - 12.2021
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Organized new employee orientation schedules for new hires.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Updated and maintained employee attendance records.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Reviewed and screened applicant resumes to identify qualified candidates.
Community Manager and Support Agent
Internetsolutions.hk
01.2016 - 12.2017
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
Education
Network Support Level 2 - Computer Networking
Heart Trust NTA/VTC
Old Harbour, Jamaica01.2015
Portmore Community College
Old Harbour, Jamaica01.2012
CSEC - Electronic Document, Preparation & Management (EDPM) (II), Human And Social Biology (II), Office Admin. (II), Caribbean History (III), Social Studies (III)
Saint Catherine High School
Old Harbour, Jamaica01.2011
Skills
- Social Media Management
- Attentive
- Versatile
- Good Communication
- Multi-tasking
- Type at 40 WPM
- Blogging
- WordPress
- HTML/CSS
- PHP
- MS Office
- SEO
- Canva
- Digital Marketing
- SEM
- Experience optimization
- Trend Monitoring
- Computer Skills
- Customer Service
- Customer Data Confidentiality
- Problem Resolution
- Product Knowledge
- LiveChat Messaging
Certification
- EF SET English 61/100 (C1 Advance Proficient) - Issued Feb 2019
- SEMrush SEO Fundamentals - Issued Mar 2020
Languages
English
Proficient
C2
Jamaican Creole / Patois
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Experience Associate I
Conduent
09.2022 - Current
Information & Communications Designer
The Hubmark Company
12.2021 - 10.2022
Assistant Resource and Planning Designer
The Hubmark Company
11.2021 - 12.2021
Community Manager and Support Agent
Internetsolutions.hk
01.2016 - 12.2017
Internet Marketer, Blogger & Virtual Assistant
BITVoxy Network
01.2016 - Current
Network Support Level 2 - Computer Networking
Heart Trust NTA/VTC
Portmore Community College
CSEC - Electronic Document, Preparation & Management (EDPM) (II), Human And Social Biology (II), Office Admin. (II), Caribbean History (III), Social Studies (III)
Saint Catherine High School
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