Lance Haughton
6 Trevennion Road, Kingston5,01
Summary
Seasoned Sales and Revenue Executive with exceptional success in business-to-business and business-to-consumer sales within multiple segments. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations of banqueting and group sales and fostering relationships with customers and clients for sustained business growth.
Overview
17
17
years of professional experience
Work History
Sales Coordinator -Events
Courtyard by Marriott
12.2023 - Current
- Responsible for managing large group/catering related opportunities with significant revenue potential.
- Develop and implement sales strategies to achieve property’s objectives whilst consistently analyzing market information.
- Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Build and strengthen relationships with existing and new customers to enable future bookings
- Driving property sales by upselling packages for conference rooms
- Converting sales leads for conferences into definite
- Meeting and exceeding events monthly targets and providing unparalleled guest satisfaction
- Preparing sales agreement and coordinating with various departments to ensure consistent, high level of service through the pre-vent and post event phases of the property events
- Hosting Banquet Event order meetings and post event meetings.
Reservations Sales Coordinator
Courtyard by Marriott
12.2021 - 12.2023
- Driving Accommodation revenue through phone calls by upselling and offering packages to prospective clients
- Soliciting and managing of reservation sales-related opportunities
- Driving customer loyalty by delivering service excellence to grow share of account on behalf of company.
- Meeting and exceeding reservations sales Targets.
Front Desk Associate/Relief Night Auditor
Courtyard by Marriott
08.2017 - 12.2021
- Processing guests check in and check outs
- Taking multiple calls and directing them to the appropriate department.
- Driving customer loyalty by delivering excellent service.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Reviewed daily financial statements and completed end-of-day paperwork in Opera PMS one with 100% accuracy.
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Remote Villa Rental Specialist
Emerald Kite Vacations Rental
10.2020 - 04.2021
- Manage and execute bookings for high end clients looking to stay in Florida and Caribbean region
- Cold Calling leads and qualifying them for rental options
- Sending clients rental options available for their desired date
- Collecting payments for booked rentals and sending reservation confirmation
- Calling Property Management Companies to verify availability of properties.
- Executed sales and marketing initiatives to increase revenue for company.
Night Audit Manager
Courtleigh Hotel & Suites
03.2016 - 08.2017
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Reviewed daily financial statements and completed end-of-day paperwork in Resort Data Processing (RDP) software with 100% accuracy
- Handled tasks and responsibilities for front office employees during periods of understaffing
- Investigated daily variances and corrected errors to resolve discrepancies
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Technical Support Representative
Hinduja Global Solutions
10.2015 - 03.2016
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Offered troubleshooting of connectivity issues across networks
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Used ticketing systems to manage and process support actions and requests.
Insurance Sales Representative
Chancellor Insurance Agency
03.2014 - 06.2015
- Reviewed customer needs and financial means to determine appropriate policy offerings
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements
- Generated sales by recommending policies and add-ons
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Night Auditor
Sandals Whitehouse
02.2008 - 08.2009
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Reviewed daily financial statements and completed end-of-day paperwork in Visual one with 100% accuracy
- Applied mathematical abilities to calculate and check figures in accounting systems
- Investigated daily variances and corrected errors to resolve discrepancies
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency
- Oversaw night auditing of daily room occupancy and hotel revenue
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming
- Entered and updated sensitive customer information during check-ins and room changes.
Education
MBA - Business Administration And Management
ENEB Business School
Barcelona, Spain09.2024
Master of Science - Tourism And Hospitality Management
European Business School of Barcelona
Barcelona, Spain09.2024
Bachelor of Science: Basic Medical Sciences - Pharmacology
University of The West Indies
Mona, Kingston 72015
Some College (No Degree) - Revenue Management And Customer Service
ALISON
OnlineMBA: Marketing Management (Certificate) - Marketing
University of The People
Pasadena, California12.2019
Associate of Science -
Manning's High School
Beckford Street, Savlamar07.2006
High School Diploma - undefined
Black River High School
Skills
- Meeting and Exceeding Sales Targets
- Proposals, contract and event order development
- Event Management, Reservation Management and Group Sales
- Customer satisfaction, Relationship building
- Financial reporting, budgeting, Forecasting &Revenue management
- Advanced Excel, Word, Power point
- Pricing strategies
- Negotiation, Up selling, Sales and marketing
- Strategic planning
- Revenue Generation
Timeline
Sales Coordinator -Events
Courtyard by Marriott
12.2023 - Current
Reservations Sales Coordinator
Courtyard by Marriott
12.2021 - 12.2023
Remote Villa Rental Specialist
Emerald Kite Vacations Rental
10.2020 - 04.2021
Front Desk Associate/Relief Night Auditor
Courtyard by Marriott
08.2017 - 12.2021
Night Audit Manager
Courtleigh Hotel & Suites
03.2016 - 08.2017
Technical Support Representative
Hinduja Global Solutions
10.2015 - 03.2016
Insurance Sales Representative
Chancellor Insurance Agency
03.2014 - 06.2015
Night Auditor
Sandals Whitehouse
02.2008 - 08.2009
MBA - Business Administration And Management
ENEB Business School
Master of Science - Tourism And Hospitality Management
European Business School of Barcelona
Bachelor of Science: Basic Medical Sciences - Pharmacology
University of The West Indies
Some College (No Degree) - Revenue Management And Customer Service
ALISON
MBA: Marketing Management (Certificate) - Marketing
University of The People
Associate of Science -
Manning's High School
High School Diploma - undefined
Black River High School
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