LANCE HAUGHTON
Kingston
Summary
Senior Sales, Reservations and Revenue Executive with expertise Event Management, Group Sales, Administrative support, Revenue Management, Reservations Management, hotel operations and project coordination. Sales champion with expertise in consistently meeting and exceeding goals, driving property revenue, repeat business, and ultimate guest satisfaction. Highly Proficient in the use Opera PMS, SFA Web, GXP, Empower ResApp, Oneyield GPO and Group Posting tool;with experience of over 10 years in the Hospitality Industry.
Overview
16
16
years of professional experience
Work History
Sales Coordinator -Events
Courtyard by Marriott
12.2023 - Current
- Maintaining and updating hotel diary for conferences, banquets, and group hotel accommodation
- Collaborating with the Food and beverage department, Accounting, and operations to ensure consistent and high level of service is delivered to our clients
- Managing department inventory levels
- Driving property sales by upselling packages for conference rooms
- Converting sales leads for conferences into definite
- Meeting and exceeding events monthly targets and providing unparalleled guest satisfaction
- Preparing sales agreement and coordinating with various departments to ensure consistent, high level of service through the pre-vent and post event phases of the property events
- Hosting Banquet Event order meetings.
Reservations Sales Coordinator
Courtyard by Marriott
12.2021 - 12.2023
- Driving Accommodation revenue through phone calls by upselling and offering packages to prospective clients
- Soliciting and managing of reservation sales-related opportunities
- Driving customer loyalty by delivering service excellence to grow share of account on behalf of company.
Front Desk Associate/Relief Night Auditor
Courtyard by Marriott
08.2017 - 12.2021
- Processing guest check in and check outs
- Taking multiple calls and directing them to the appropriate department
- Driving customer loyalty by delivering excellent service
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Reviewed daily financial statements and completed end-of-day paperwork in Visual one with 100% accuracy
- Applied mathematical abilities to calculate and check figures in accounting systems.
Remote Villa Rental Specialist
Emerald Kite Vacations Rental
10.2020 - 04.2021
- Manage and execute bookings for high end clients looking to stay in Florida and Caribbean region
- Calling leads and qualifying them for rental options
- Sending clients rental options available for their desired date
- Collecting payments for booked rentals and sending reservation confirmation
- Calling Property Management Companies to verify availability of properties.
Night Audit Manager
Courtleigh Hotel & Suites
03.2016 - 08.2017
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Reviewed daily financial statements and completed end-of-day paperwork in Resort Data Processing (RDP) software with 100% accuracy
- Handled tasks and responsibilities for front office employees during periods of understaffing
- Investigated daily variances and corrected errors to resolve discrepancies
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Technical Support Representative
Hinduja Global Solutions
10.2015 - 03.2016
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Offered troubleshooting of connectivity issues across networks
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Used ticketing systems to manage and process support actions and requests.
Insurance Sales Representative
Chancellor Insurance Agency
03.2014 - 06.2015
- Reviewed customer needs and financial means to determine appropriate policy offerings
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements
- Generated sales by recommending policies and add-ons
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Night Auditor
Sandals Whitehouse
02.2008 - 08.2009
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Reviewed daily financial statements and completed end-of-day paperwork in Visual one with 100% accuracy
- Applied mathematical abilities to calculate and check figures in accounting systems
- Investigated daily variances and corrected errors to resolve discrepancies
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency
- Oversaw night auditing of daily room occupancy and hotel revenue
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming
- Entered and updated sensitive customer information during check-ins and room changes.
Education
Double Masters in Hospitality and Tourism and Business Management -
ENEB Business School
Barcelonia, Spain08.2024
Revenue Management And Customer Service
ALISON
Online01.2024
MBA: Marketing Management (Certificate) -
University of The People
10.
Bachelor of Science: Basic Medical Sciences - undefined
University of The West Indies
Associate of Science: Physics, Biology, Communication Studies & Caribbean - undefined
Manning's High School
High School Diploma - undefined
Black River High School
Skills
- Meeting and Exceeding Sales Targets
- Proposals, contract and event order development
- Event Management, Reservation Management and Group Sales
- Customer satisfaction
- Financial reporting, budgeting, Forecasting &Revenue management
- Advanced Excel, Word, Power point
- Pricing strategies
- Negotiation, Up selling, Sales and marketing
- Strategic planning
- Revenue Generation
- Expert in: Opera PMS, SFA Web, MARSHA, Empower Res APP
Timeline
Sales Coordinator -Events
Courtyard by Marriott
12.2023 - Current
Reservations Sales Coordinator
Courtyard by Marriott
12.2021 - 12.2023
Remote Villa Rental Specialist
Emerald Kite Vacations Rental
10.2020 - 04.2021
Front Desk Associate/Relief Night Auditor
Courtyard by Marriott
08.2017 - 12.2021
Night Audit Manager
Courtleigh Hotel & Suites
03.2016 - 08.2017
Technical Support Representative
Hinduja Global Solutions
10.2015 - 03.2016
Insurance Sales Representative
Chancellor Insurance Agency
03.2014 - 06.2015
Night Auditor
Sandals Whitehouse
02.2008 - 08.2009
Double Masters in Hospitality and Tourism and Business Management -
ENEB Business School
Revenue Management And Customer Service
ALISON
MBA: Marketing Management (Certificate) -
University of The People
Bachelor of Science: Basic Medical Sciences - undefined
University of The West Indies
Associate of Science: Physics, Biology, Communication Studies & Caribbean - undefined
Manning's High School
High School Diploma - undefined
Black River High School
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