LAMAR MCFARLANE
222 Aegean Ave, Bridgeport P.O, Marine Park, Portmore, St.Catherine
Summary
Experienced sales and customer service professional with a strong ability to overcome obstacles. Demonstrates excellent problem-solving skills and a proactive approach to new challenges. Recognized for adaptability, creativity, and a results-driven mindset, dedicated to making impactful contributions towards organizational success.
Overview
8
8
years of professional experience
Work History
Admission Advisor/Sales Executive
Tripleten
05.2024 - 03.2025
- Managed full cycle pipeline: from intake to funding and compliance checks.
- Closed 4 deals daily, generating consistent revenue through consultative selling.
- Cultivated prospective student relationships, guiding applicants through the enrollment process and boosting admission rates.
- Remote
Loan Sales Executive
Coach Financing
03.2022 - 04.2024
- Closed 2 loans daily, generating consistent revenue through consultative selling.
- Maintained daily communications (calls and emails) with clients.
- Forged strategic partnerships with financial institutions to expand lending capabilities, enhancing access to diverse loan products for clients.
- Remote
Sales Representative
Contact Point 360 (BPO)
06.2021 - 02.2022
- Converted leads and upsold products to meet and exceed sales quotas.
- Delivered product education and technical support for Balance of Nature clients.
- Fostered long-term client relationships, improving retention and referrals.
Customer Service Representative
Collective Solution BPO
08.2019 - 05.2021
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Reservation Specialist
Conduent
04.2017 - 07.2019
- Delivered high-touch customer support for Delta Airlines.
- Improved service quality by resolving discrepancies and escalating critical issues.
- Supported travel bookings, ticketing, and itinerary adjustments with Delta Airlines customers to ensure seamless and efficient travel experiences, leveraging in-depth knowledge of airline policies and procedures.
Education
CXC - English A, Accounts, Business, Geography, Office Admin, Math
St. Jago High School
CAPE - Accounting, Management of Business
PRE-UWI(Taylor Hall)
Uwi Mona Pre-UWI, Business Administration - undefined
University of Technology
06.2016
Skills
- CRM software proficiency
- Skilled in database management
- Consultative sales expertise
- Training: Customer Relationship Management, Financial Loan Approval
Timeline
Admission Advisor/Sales Executive
Tripleten
05.2024 - 03.2025
Loan Sales Executive
Coach Financing
03.2022 - 04.2024
Sales Representative
Contact Point 360 (BPO)
06.2021 - 02.2022
Customer Service Representative
Collective Solution BPO
08.2019 - 05.2021
Reservation Specialist
Conduent
04.2017 - 07.2019
Pre-UWI, Business Administration - undefined
University of Technology
CXC - English A, Accounts, Business, Geography, Office Admin, Math
St. Jago High School
CAPE - Accounting, Management of Business
PRE-UWI(Taylor Hall)
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