LAKCHA WILKS
Old Harbour,Jamaica
Summary
Dynamic Sales/Customer Service Trainer with 14 years of practical experience, eager to bring my powerful blend of Sales, Customer Service, Communications, skills to enhance your team. With proven record at Centerfield Media and Devine Dining and Lounge, my goal is to leverage my experience in driving elevated performance levels and sales growth.
Overview
14
14
years of professional experience
Work History
Cashier and Server
S&W Home Style Cooking
Old Harbour
12.2022 - Current
- Executed quick, efficient, cash transactions
- Reduced errors in order processing
- Achieved top sales during peak hours
- Improved operational efficiency with multitasking
- Boosted team performance in fast-paced environment
- Maintained clean, organized workspace
- Managed customer complaints with professionalism
Sales/Customer Service Trainer
Centerfield Media
05.2019 - 09.2022
- Managed a team of over 15 agents
- Put in place plans to improve team performance
- Assisted teams in meeting key performance index (KPI)
- Listened to calls and give feedback via coaching
- Defused volatile customer situations calmly and courteously by making both B2B and B2C outbound and inbound calls
Server/Host
Devine Dining and Lounge
Old Harbour
03.2010 - 05.2019
- Excelled in managing high-volume dining areas
- Mastered ordering system, boosting efficiency
- Proficient in maintaining seamless dining experiences
- Effectively communicated with kitchen staff for swift service
- Maintained sleek, clean, and inviting dining environment
- Facilitated memorable dining experiences, promoting returning customers
Certified Nurse Assistant- Clinical Internship
Laconia Nursing Home
07.2023
- Assist the CNAs on duty with patient needs
- Monitored the assigned patients and ensured they received optimal care
- Assisted patients with ADLs.
Education
Some College (no degree) -
PORTMORE COMMUNITY COLLEGE
01.2023
Some College (no degree) -
Access Careers
01.2023
High school diploma -
Dinthill Technical High School
01.2001
Skills
- Sales
- Customer Service
- Communications
- Infection Control
- Vital Signs
- Team Building
- Adaptability
Personal Information
Title: SALES/CUSTOMER SERVICE TRAINER
Languages
English
Timeline
Certified Nurse Assistant- Clinical Internship
Laconia Nursing Home
07.2023
Cashier and Server
S&W Home Style Cooking
12.2022 - Current
Sales/Customer Service Trainer
Centerfield Media
05.2019 - 09.2022
Server/Host
Devine Dining and Lounge
03.2010 - 05.2019
Some College (no degree) -
PORTMORE COMMUNITY COLLEGE
Some College (no degree) -
Access Careers
High school diploma -
Dinthill Technical High School
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