Lacia Williams
WESTMORELAND
Summary
Dynamic customer service professional with a proven track record at CONDUENT HUMANA PHARMACY, excelling in conflict resolution and critical thinking. Expert in elevating customer satisfaction and adept at leveraging computer proficiency to streamline service processes. Achieved significant loyalty through empathetic complaint handling and effective problem-solving. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Gift Shop Clerk
AZUL BEACH RESORT
01.2023 - 12.2023
- Increased customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Provided support during special events or promotions, contributing to increased sales and foot traffic in the store.
- Processed customer transactions efficiently using cash registers or point-of-sale systems.
- Resolved customer complaints or concerns in a timely manner, ensuring repeat patronage and positive reviews.
Customer Service Cashier
DUNN ROD EXPRESS
05.2022 - 10.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
JDM EXPRESS IT LOGISTICS
01.2022 - 05.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
CONDUENT HUMANA PHARMACY
10.2019 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
G88 ENTERPRISE PASSPORT OFFICE
06.2018 - 08.2018
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
GREEN ISLAND HIGH
Hanover, Jamaica07.2019
LEVEL II CERITIFICATION - Customer Service
PETERS FIELD TRAINING CENTER
WESTMORELAND05.2019
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Problem Resolution
Call center experience
Computer Proficiency
Conflict Resolution
Complaint Handling
Customer satisfaction measurement
Client Relations
HOBBIES
- READING
- SIGNING
- WRITING STORIES
Timeline
Gift Shop Clerk
AZUL BEACH RESORT
01.2023 - 12.2023
Customer Service Cashier
DUNN ROD EXPRESS
05.2022 - 10.2022
Customer Service Representative
JDM EXPRESS IT LOGISTICS
01.2022 - 05.2022
Customer Service Representative
CONDUENT HUMANA PHARMACY
10.2019 - 06.2021
Customer Service Representative
G88 ENTERPRISE PASSPORT OFFICE
06.2018 - 08.2018
High School Diploma -
GREEN ISLAND HIGH
LEVEL II CERITIFICATION - Customer Service
PETERS FIELD TRAINING CENTER
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