Summary
Overview
Work History
Education
Skills
Experience
References
Timeline
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Kyshaun Lewis

Lot 39 Runaway Meadow, Runaway Bay P.O,Jamaica

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Marketing Manager

Surgix Jamaica Ltd
Kingston 5, Kingston
09.2023 - Current
  • Drafted press releases announcing new products or services.
  • Managed social media accounts and campaigns.
  • Coordinated with external vendors to produce promotional items such as t-shirts and mugs.
  • Evaluated the effectiveness of marketing campaigns using analytics tools.
  • Planned events such as webinars or seminars to engage customers.
  • Designed graphics and logos for advertisements, newsletters, and other marketing collateral.
  • Maintained relationships with key customers through regular communication.
  • Supervised a team of junior marketers in executing various projects.
  • Conducted customer research to gain insights into consumer behavior.

Customer Service Rep

IBEX Global - Drax Hall, St.Ann
10.2022 - 02.2023
  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Resolving customer complaints, managing database records, drafting status reports on customer service issues.

Supervising Manager

Alvin's Island - Destin, USA
05.2021 - 09.2022
  • Trained and mentored new employees to maximize team performance
  • Stayed current with the latest changes to applicable regulatory standards and company procedures
  • Supervised employees and oversaw quality compliance with company standards for services
  • Kept employees operating productively and working on tasks to meet business and customer needs
  • Cooperated with coworkers to improve customer experience and manage storefront
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
  • Managed schedules, accepted time off requests, and found coverage for short shifts.

Education

Digital Marketing -

Google Workshop
01.2024

Google Analytics -

Google Workshop
01.2024

Social Marketing Certificate -

Hootsuite Academy
01.2022

Business Process Outsourcing II -

HEART TRUST/NTA
01.2017

CSEC-Mathematics III -

Iona High School
01.2017

CSEC-Social Studies II -

Iona High School
01.2017

CSEC-Principles of Business II -

Iona High School
01.2017

CSEC-Electronic Document Preparation and Management II -

Iona High School
01.2017

CSEC-Human & Social Biology III -

Iona High School
01.2017

CSEC-English II -

Iona High School
01.2016

Bachelor of Business Administration -

University of Technology Jamaica
08.2024

Skills

  • Consumer - Related Reporting
  • Flexible and Adaptable
  • Active Listening
  • Due Diligence
  • Analytical and Critical Thinking
  • Planning and Coordination
  • Decision-Making
  • Report Proficiency
  • Strategic Planning
  • Campaign Management

Experience

Co-Chair

Marketing Seminar 23/24 Brand Expo (Utech) - Jamaica 

  • Collaborated with fellow co-chair to conceptualize, plan, and execute a successful marketing seminar brand expo, attracting over 500 attendees and 34 exhibitors
  • Led the development of the event theme, branding, and promotional materials, ensuring consistency and effectiveness in communicating key messages to the target audience
  • Networked among donors and fundraised to generate money for the campaign
  • Facilitated strategic partnerships with sponsors and vendors, negotiating contracts and securing sponsorships to offset event costs and enhance attendee experience
  • Implemented marketing strategies to drive event registration and attendance, utilizing email marketing, social media promotions, and targeted advertising to reach potential participants
  • Oversaw logistical aspects of the event, including venue selection, catering, AV setup, and on-site operations, to ensure a seamless and memorable experience for attendees and exhibitors
  • Managed event budget and expenses, tracking expenditures and optimizing resource allocation to maximize ROI and achieve financial goals
  • Conducted post-event evaluation and analysis, soliciting feedback from participants and stakeholders to identify strengths, areas for improvement, and opportunities for future events.

Campaign Manager

Biore (Utech) - Jamaica

  • Developed policy positions and wrote public statements outlining stances
  • Networked among donors and fundraised to generate money for the campaign
  • Worked with traditional media to obtain coverage of key events
  • Drove awareness of products and solutions within the campaign
  • Developed improvement and corrective action plans to bring operations in line with requirements.
  • Monitored progress of campaigns and provided regular updates on performance metrics.
  • Ensured compliance with applicable laws and regulations when designing marketing material or running campaigns.

References

References available upon request.

Timeline

Marketing Manager

Surgix Jamaica Ltd
09.2023 - Current

Customer Service Rep

IBEX Global - Drax Hall, St.Ann
10.2022 - 02.2023

Supervising Manager

Alvin's Island - Destin, USA
05.2021 - 09.2022

Digital Marketing -

Google Workshop

Google Analytics -

Google Workshop

Social Marketing Certificate -

Hootsuite Academy

Business Process Outsourcing II -

HEART TRUST/NTA

CSEC-Mathematics III -

Iona High School

CSEC-Social Studies II -

Iona High School

CSEC-Principles of Business II -

Iona High School

CSEC-Electronic Document Preparation and Management II -

Iona High School

CSEC-Human & Social Biology III -

Iona High School

CSEC-English II -

Iona High School

Bachelor of Business Administration -

University of Technology Jamaica
Kyshaun Lewis