KYMOYA CASE
Rosehall
Summary
Results-driven Hospitality Manager with proven skills in managing and motivating personnel, versed in delivering daily operational support and optimizing performance. Proven ability to build productive teams with proven skills in managing and motivating personnel through effective hiring, training and supervision and encourages business success with continuous process improvements. Demonstrated record of achievement across 20-year progressive career.
Overview
12
12
years of professional experience
Work History
Director of Operations
Princess Hotels and Resorts
01.2024 - Current
- Develop and execute a comprehensive strategy for the successful launch and management of the resort of 1005 rooms, establishing operational policies and procedures, staffing plans, financial goals, and creating long-term forecasts along with a 3-year business plan.
- Provide strong leadership and direction to all lodge staff, fostering a culture of teamwork, excellence, and guest satisfaction
- Recruit, hire, and train a high-performing team of hospitality professionals, and ensure that they are equipped with the necessary skills and knowledge to efficiently manage the operational challenges while delivering exceptional guest experiences.
- Oversee all aspects of financial management, including budgeting, forecasting, revenue management, and implement cost-effective strategies
- Foster positive relationships with the local community and environmental organizations to support community development
- Lead the pre-opening process, collaborating with architects, interior designers, contractors, and equipment suppliers to ensure the timely and successful completion of the resort.
Executive Assistant General Manager
Iberostar Rose Hall Grand
06.2023 - 01.2024
- Oversee hotel operations and management in collaboration with the General Manager and perform all duties and responsibilities in his absence
- Oversee the preparation of annual budgets, forecasting revenues and expenses to guide financial planning for hotel departments
- Responsible for launch, production and marketing of the upgraded Entertainment for Iberostar Grand Resorts with additional responsibility as the Theatre Manager
- Collaborated with corporate and executive-level staff to analyze operational requirements by preparing detailed reports on hotel performance
- Analyzed guest satisfaction surveys to identify areas for improvement, implementing changes to enhance the guest experience and monitoring online reviews and feedback
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
A S S I S T A N T G E N E R A L M A N A G E R
Iberostar RoseHall Beach
06.2022 - 06.2023
- Direct and coordinate hotels activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on hotels mission, guests, employees and owners satisfaction
- Lead and direct the day-to-day operations and activities of the resort while managing personnel, monitoring budgets, overseeing resort projects and evaluating hotel performance
- Oversee service quality and obtained customer feedback to improve strategies
- Work alongside corporate and executive-level staff to address operational needs and establish strategies for profit growth.
H O T E L O P E R A T I O N S M A N A G E R
S Hotel Jamaica
01.2022 - 06.2022
- Motivated associates to improve service quality and customer loyalty to property
- Supervised daily operations of front desk, housekeeping and maintenance teams
- Kept operations in compliance with visual presentation, service and operational standards
- Emphasized service, cleanliness and property attractiveness to maintain brand standards
- Implemented suggestive selling techniques to increase reservations, occupancy and revenue
- Trained and directed work of food and beverage team
- Took proactive approach when dealing with employee concerns to elevate overall team performance
- Coordinated the activities of each department to manage efficient daily activities.
S E N I O R P R O J E C T L E A D C U R R I C U L A D E V E L O P M E N T - H E A L T H A N D W E L L N E S S T O U R I S M
MLR Tech
11.2020 - 11.2021
- Senior Consultant Project Lead for Online Curricula Development for Council of Community Colleges of Jamaica to convert content from face to face learning to online classes
- Content development include PowerPoint slides, guest presentations and interviews
- Reviewed policies, plans and procedures to improve processes continuously
- Analyzed client needs and requirements and implemented actionable strategies to support deliverables
- Communicated with key stakeholders to determine project requirements and objectives.
H O T E L G E N E R A L M A N A G E R
Eden Gardens Wellness Resort and Spa
07.2018 - 08.2020
- Monitored hotel's financial performance by reviewing financial reports and statements and implementing methods to improve efficiency
- Maximized occupancy using marketing strategies, including social media, advertising and offering incentives
- Guaranteed guest comfort and satisfaction by monitoring successful operation of hotel departments
- Drove exceptional service by conducting daily walk-thru of departments noting guest satisfaction and resolving issues via department heads
- Increased revenue by 40% through identification of guest dissatisfaction and implementation of necessary changes in service and operations to resolve issues
- Identified strategies to increase revenue, profitability and guest satisfaction.
A S S I S T A N T G E N E R A L M A N A G E R
Iberostar RoseHall Suites
01.2013 - 07.2018
- Received and resolved guest complaints and employee concerns
- Provided guidance and motivation to achieve optimal performance
- Assigned duties to front office staff and observed performance to ensure adherence to hotel policies
- Inspected property to identify functionality, compliance and quality issues
- Trained staff members on how to handle the expected, routine issues and problem-solve complex concerns
- Participated in financial activities such as trading and budget allocation to departments.
Education
EXECUTIVE CERTIFICATE - INTERNATIONAL BUSINESS MANAGEMENT
University of the Commonwealth Caribbean
EXECUTIVE CERTIFICATE - PROJECT MANAGEMENT
Northern Caribbean University
Manchester, JamaicaBACHELOR OF SCIENCE - TOURISM
University of the West Indies WJC
St. James, JamaicaDIPLOMA - TOURISM MANAGEMENT
University of Technology
Skills
- Hospitality management
- Guest retention
- Resort management
- Guest complaint resolution
- Multi-department management
- Risk management
- Business performance analysis
- Data validation
Languages
Spanish, Conversational
Timeline
Director of Operations
Princess Hotels and Resorts
01.2024 - Current
Executive Assistant General Manager
Iberostar Rose Hall Grand
06.2023 - 01.2024
A S S I S T A N T G E N E R A L M A N A G E R
Iberostar RoseHall Beach
06.2022 - 06.2023
H O T E L O P E R A T I O N S M A N A G E R
S Hotel Jamaica
01.2022 - 06.2022
S E N I O R P R O J E C T L E A D C U R R I C U L A D E V E L O P M E N T - H E A L T H A N D W E L L N E S S T O U R I S M
MLR Tech
11.2020 - 11.2021
H O T E L G E N E R A L M A N A G E R
Eden Gardens Wellness Resort and Spa
07.2018 - 08.2020
A S S I S T A N T G E N E R A L M A N A G E R
Iberostar RoseHall Suites
01.2013 - 07.2018
EXECUTIVE CERTIFICATE - INTERNATIONAL BUSINESS MANAGEMENT
University of the Commonwealth Caribbean
EXECUTIVE CERTIFICATE - PROJECT MANAGEMENT
Northern Caribbean University
BACHELOR OF SCIENCE - TOURISM
University of the West Indies WJC
DIPLOMA - TOURISM MANAGEMENT
University of Technology
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