Summary
Overview
Work History
Education
Skills
Reference
Timeline
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Kylia Saunders

Waitress
Chester

Summary

Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.


Overview

10
10
years of professional experience

Work History

Waitress

Moon Palace Golf & Spa Resort
05.2018 - Current
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Answered customers' questions, recommended items, and recorded order information.

Waitress

Express Jerk
09.2015 - 07.2017
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Used cash registers and credit card machines to cash out customers.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

Level 2 Certificate - Front Office

Heart Training School
Runaway Bay
05.2001 -

Level 2 Certificate - Early Childhood Education

Beechamville Vocational Training Centre
St Ann
05.2001 -

High School Diploma -

Marcus Garvey Technical High School
St Ann's Bay
05.2001 -

Skills

    Customer service

    Dining area maintenance

    Guest relations management

    Menu recommendations

    Greeting guests

Reference

Available upon request.

Timeline

Waitress

Moon Palace Golf & Spa Resort
05.2018 - Current

Waitress

Express Jerk
09.2015 - 07.2017

Level 2 Certificate - Front Office

Heart Training School
05.2001 -

Level 2 Certificate - Early Childhood Education

Beechamville Vocational Training Centre
05.2001 -

High School Diploma -

Marcus Garvey Technical High School
05.2001 -

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Kylia SaundersWaitress