Learning new languages
KS KERRY-DENE MORRIS
Sales Manager
Ocho Rios,St. Ann
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work History
M.I.C.E Manager
Riu Hotels M.I, Riu Ocho Rios
11.2021 - Current
- Plan event from start to finish according to requirements, target audience and objectives
- Implemented to enhance the event’s success
- Prepare budgets and ensure adherence
- Developed and maintained relationships with 26+ vendors, worked on the negotiation terms with each client
- Hired personnel (DJs, waiters, etc.)
- Coordinate all event-related operations
- Modeled and provided excellent customer service to ensure that member service was maintained at all times
- Supervise all staff (event coordinators, caterers, etc.)
- Ensure the event is completed smoothly and step up to resolve any problems that might occur
- Analyze the event’s success and prepare reports
- Meet with potential clients to perform a site inspection and give tours of the facility, meeting rooms, and activities offered.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Acting Sales Manager
Jamaica Inn
07.2020 - 06.2021
- Implemented comprehensive sales plan to meet overall business objectives for account acquisition, revenue, and margin
- Formulated strategic plans with competitive approaches in line with organizational targets
- Researched market and competitors regularly to effectively anticipate opportunities and threats
- Delivered sales presentations to highlight the benefits of visiting Jamaica Inn
- Lead the implementation and integration of a new property management system
- Led social media campaigns that saw conversion into sales
- Monitored plans to proactively adjust strategies and maintain progress against results
- Coordinated sales programs to capitalize on revenue opportunities and maximize profitability
- Reviewed operational records and reports to inform sales strategy
- Determine price schedules and discount rates to maintain competitive positioning
- Oversaw regional and local sales managers and staff.
Sales & Marketing Executive
Jamaica Inn, Ocho Rios
09.2019 - 07.2020
- Handle all Sales (Trade and Consumer) queries Reporting Tour Operator and Travel Agent requests, promotions queries, etc
- Site Inspections Sales Rep and team queries and updates PMS Configuration and updates CRM Email
- Response (promotions, targeted agents emails) Sales Invoicing Create and oversee the timely preparations of Partner Contracts OTA's, Extranets & Consortia updates Maintain Caribbean Sales Ensure the timely creation of all sales related reports.
Resort Executive Administrative Assistant Hotel Manager
Sandals Ochi Beach, Sandals Ochi Beach Resort, Ocho Rios Jamaica
01.2018 - 09.2019
- Handle all Client Feedback Provide assistance to the Hotel Manager & General Manager Oversee the day to day operations of the Executive Office Oversee all administrative Assistants across Resort Ensure the timely preparations of Reports Give Operational support where needed.
- Participated in team-building activities to enhance working relationships.
- Developed team communications and information for meetings.
- Collaborated with team members to achieve target results.
Timeshare Coordinator/ Sales
Sandals Ochi Beach Resort
02.2017 - 09.2018
- Handle all client complaints/requests and resolve in a timely, satisfactory manner Work Extensively with
- Villa Owners Ensure that Villas are in a state of readiness for guest arrival Report the need for repair & refurbishment of villas Correspond with external & Internal Clients Ensure reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly into system Ensure the proper running of the Timeshare Department Ensure the collection of maintenance Fees & proper Accounting Records of same The processing of new contracts Liaise with
- Legal team regarding timeshare contracts.
Education
Alison Publisher Tool Training Certificate -
University of the West Indies
Post Graduate Diploma - Literary & Language Studies
University of The West Indies
Mona , Kingston Jamaica 01.2015 - 11.2017
Bachelor of Science - General Management
University of The West Indies
08.2011 - 11.2014
High School Diploma -
St. Hugh's High School
09.2004 - 08.2011
Alison Continuing Professional Development (CPD -
Skills
Performance Managementundefined
Accomplishments
- LOMA 281- Meeting Customer Needs with Insurance and Annuities
- LOMA 291- Improving the Bottom Line: Insurance
Interests
Timeline
M.I.C.E Manager
Riu Hotels M.I, Riu Ocho Rios
11.2021 - Current
Acting Sales Manager
Jamaica Inn
07.2020 - 06.2021
Sales & Marketing Executive
Jamaica Inn, Ocho Rios
09.2019 - 07.2020
Resort Executive Administrative Assistant Hotel Manager
Sandals Ochi Beach, Sandals Ochi Beach Resort, Ocho Rios Jamaica
01.2018 - 09.2019
Timeshare Coordinator/ Sales
Sandals Ochi Beach Resort
02.2017 - 09.2018
Post Graduate Diploma - Literary & Language Studies
University of The West Indies
01.2015 - 11.2017
Bachelor of Science - General Management
University of The West Indies
08.2011 - 11.2014
High School Diploma -
St. Hugh's High School
09.2004 - 08.2011
Alison Publisher Tool Training Certificate -
University of the West Indies
Alison Continuing Professional Development (CPD -
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