KRYSTAL HOWARD
St. Ann
Summary
Customer-focused hospitality coordinator with expertise in guest relations, sustainability initiatives, and operational support. Adept at managing reservations, enhancing customer satisfaction, and implementing eco-conscious practices that improve service quality and operational efficiency. Known for balancing service excellence with corporate sustainability goals. Elevated guest satisfaction and promoted sustainable hospitality practices through coordination of customer experience initiatives and environmental programs across hotel operations.
Overview
9
9
years of professional experience
Work History
Customer Experience & Sustainability Coordinator
Decameron Resorts
St. Ann
03.2025 - 07.2025
- Delivered high-quality guest support by addressing inquiries, resolving complaints, and ensuring personalized service that improved guest satisfaction and loyalty scores.
- Monitored guest feedback through surveys, reviews, and direct interactions, implementing service enhancements that elevated the overall guest experience.
- Partnered with front office, housekeeping, and F&B teams to align daily operations with guest service standards and sustainability goals.
- Collected and reported sustainability metrics (water usage, energy consumption, waste diversion) in alignment with hospitality industry standards and certifications.
- Prepared reports and presentations for hotel leadership, showcasing progress in guest experience improvements and sustainability achievements.
Reservations and Inventory Management Assistant
Decameron Resorts
St. Ann
02.2018 - 03.2025
- Manage and close reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provide high-level customer service using active listening and interpersonal skills.
- Coordinate with front desk to achieve full occupancy of property.
- Manage online booking inquiries and assist guests and travel partners throughout the booking cycle.
- Generate and report performance metrics to management for decision-making.
- Maintain accurate guest records and handle requests with booking, housekeeping, and maintenance teams.
Front Desk Agent & Telephone Operator
Decameron Resorts
St. Ann
05.2016 - 02.2018
- Welcomed guests, confirmed reservations, and facilitated check-in/check-out processes.
- Answered multi-line phone system and routed calls to appropriate departments.
- Used internal software to process reservations and maintain accurate records.
- Acquired in-depth knowledge of local area to recommend dining, entertainment, and shopping.
- Delivered prompt, courteous service to enhance guest satisfaction and loyalty.
Education
High School Diploma - Ocho Rios
St. Monica's College
Ocho Rios01.2016
Secondary Education - Browns Town
York Castle High
Browns Town07-2008
Skills
- Sustainability reporting
- Customer service
- Compliance monitoring
- Inventory management
- Problem solving
- Team collaboration
- Adaptability
References
References available upon request.
Timeline
Customer Experience & Sustainability Coordinator
Decameron Resorts
03.2025 - 07.2025
Reservations and Inventory Management Assistant
Decameron Resorts
02.2018 - 03.2025
Front Desk Agent & Telephone Operator
Decameron Resorts
05.2016 - 02.2018
High School Diploma - Ocho Rios
St. Monica's College
Secondary Education - Browns Town
York Castle High