Rashime Mckenzie
Negril,Jamaica
Summary
Passionate, spirited and classically trained culinary professional, skilled in building relationships and developing high-performing teams. Leader in delivery of excellent customer service. Equipped to apply restaurant operational experience to grow world-class organizations. Dedicated to food safety, customer service best practices and quality food service.
Overview
7
7
years of professional experience
Work History
Receptionist
Health Connect
02.2019 - 07.2020
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Call Center Representative
Advance Call Center Tecnology (ACT)
10.2018 - 06.2019
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Merchant / Concierge
Royalton Resorts and Spa
02.2018 - 09.2018
- Organized events such as special promotions or discount offers.
- Assisted customers with product selection based on their needs and preferences.
Call Center Representative (Debt Collector)
Teleperformance (AllianceOne)
08.2013 - 10.2013
- Developed effective working relationships with team members across multiple departments.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Commis Chef
Grand Lido Resorts
- Performed basic knife skills such as dicing, slicing, mincing vegetables.
- Maintained a clean working area at all times in compliance with health codes.
- Worked closely with other cooks and kitchen staff during service periods to ensure efficient operations.
Education
Comcast West Training Course -
Teleperformance (AllianceOne)
09.2018
The National Council on Technical and Vocational Education Training Commis Chef Level 2 -
Petersfield Vocational Center
08.2014
Food & Nutrition Range 3 Home Economics Range 3 Clothin & Textile Range 3 Office Administrator Range 3 Theatre Arts ( Drama ) Range 2Activities & Interest 2011-2012 -
Rhodes Hall High School
01.2013
Skills
- Data Entry
- Travel Coordination
- Technical Support
- File Management
- Administrative Support
- Office Management
- Bulk Food Preparation
- Meal Preparation
- Kitchen assistance
- Basic cooking methods
- Menu Planning
- Food presentation
- Reservation Management
- Personal Assistance
- Customer service expertise
- Product Upselling
- Customer Relationship Management
- Quality Assurance
Affiliations
- Negril Police Youth Club
- Environmental Clean up Day
References
References available upon request.
Languages
English
First Language
Timeline
Receptionist
Health Connect
02.2019 - 07.2020
Call Center Representative
Advance Call Center Tecnology (ACT)
10.2018 - 06.2019
Merchant / Concierge
Royalton Resorts and Spa
02.2018 - 09.2018
Call Center Representative (Debt Collector)
Teleperformance (AllianceOne)
08.2013 - 10.2013
Commis Chef
Grand Lido Resorts
Comcast West Training Course -
Teleperformance (AllianceOne)
The National Council on Technical and Vocational Education Training Commis Chef Level 2 -
Petersfield Vocational Center
Food & Nutrition Range 3 Home Economics Range 3 Clothin & Textile Range 3 Office Administrator Range 3 Theatre Arts ( Drama ) Range 2Activities & Interest 2011-2012 -
Rhodes Hall High School
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