Krystal Brown-Walker

• Responsible for proactive lead generation through cold calling, specifically targeting customers who had previously inquired about home renovation projects.
• Identified and qualified potential clients by assessing their needs and interest in renovation services.
• Maintained detailed records of customer interactions and lead status in a CRM system.
• Collaborated closely with the sales team to ensure a smooth handover of qualified leads.
• Developed and refined cold calling scripts and strategies to maximize conversion rates.
• Consistently met or exceeded daily/weekly lead generation targets.
• Provided excellent initial customer engagement, representing the company professionally and informatively.

Event Planning (Small Weddings, Baby Showers, Birthday Parties:

Collaborate closely with clients to understand their vision, preferences, and budget for small-scale events.

• Develop event concepts, themes, and detailed proposals.
• Source and manage vendors (catering, photography, entertainment, florists, etc.) ensuring quality and adherence to budget.
• Create and manage timelines, checklists, and day-of schedules for seamless event execution.
• Oversee event setup, decor, and teardown, often hands-on.
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• Manage guest lists, RSVPs, and communication as needed.
• Handle all logistical aspects to ensure events run smoothly and exceed client expectations.

• Responsible for the direct sale and setup of new telecommunication services, including TV, internet, cellphone, and landline packages.
• Engaged with prospective and existing customers to understand their communication needs and recommend suitable service solutions.
• Provided comprehensive explanations of service features, benefits, and pricing, ensuring customer understanding and satisfaction.
• Processed new service activations, upgrades, and account modifications accurately and efficiently.
• Maintained up-to-date knowledge of product offerings, promotions, and industry trends to effectively address customer inquiries.
• Achieved and consistently exceeded sales targets by proactively identifying and pursuing new sales opportunities.
• Collaborated with technical support and customer service teams to ensure seamless service delivery and resolve any customer issues.

• Specialized in comprehensive travel planning, including booking hotels, flights, and excursions for diverse clientele.
• Managed the end-to-end booking process, ensuring accuracy and client satisfaction.
• Efficiently processed refunds and managed payment arrangements, resolving financial discrepancies.
• Handled ticket modifications and booking changes, adapting to client needs and unforeseen circumstances.
• Maintained strong relationships with vendors and clients to ensure seamless travel experiences.