Hi, I’m
Krishanya Francis
Constitutional Hills
Summary
To perform optimum customer service to the best of my abilities Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
12
years of professional experience
1
Certification
Work History
IBEX Global
Telemarketer
11.2021 - 01.2023
Job overview
- Asked pertinent questions to understand customer requirements.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Attained $[Amount] in sales targets on monthly basis.
- Made average of [Number] outbound and inbound calls per day.
Pro's Call Center
Supervisor for Payments
03.2018 - 01.2020
Job overview
- Receive transfer for payment calls
- Collect payment information from customers
- Sort payment arrangements for customer when there is a difficulty in making payments
- Explain to customers the reason why they would have to make extra payment when the payment didn't go through
- Make and receive call to banks to sort out payments.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Collected, arranged, and input information into database system.
UWI Mini Mart
Cashier
06.2014 - 04.2016
Job overview
- Check customers out at the cash register
- Introduce deals and new items to customers
- Place customers' bags at the baggage area.
J.U.T.A Tours
Dispatcher
06.2011 - 07.2013
Job overview
- Interact with customers and provide information
- Provide taxi service for passengers
- Dispatch.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Pro's Call Center
Sales Agent
Job overview
- Answering phones from customers professionally and responding to customer inquiries
- Introduce the program that we offer to clients
- Informing customers of the benefits that they will receive while on the program
- Guide customer through the e-sign documents so they can be enrolled in the program
- Give an account to what happened and took place on the call.
Education
Excelsior HighKingston
High School Diploma
11.2009
Excelsior HighKingston
High School Diploma
11.2009
Maths UnlimitedKingston
High School Diploma
08.2013
Maths UnlimitedKingston
High School Diploma
08.2013
Maths Unlimited Kingston
High School Diploma
08.2017
Skills
- Business Development
- Logistics Coordination
- Business Administration
- Process Improvement
Certification
- House keeping Level 2
- Customer Service
- Food & Beverage
Timeline
Telemarketer
IBEX Global
11.2021 - 01.2023
Supervisor for Payments
Pro's Call Center
03.2018 - 01.2020
Cashier
UWI Mini Mart
06.2014 - 04.2016
Dispatcher
J.U.T.A Tours
06.2011 - 07.2013
Sales Agent
Pro's Call Center
Excelsior High
High School Diploma
Excelsior High
High School Diploma
Maths Unlimited
High School Diploma
Maths Unlimited
High School Diploma
Maths Unlimited
High School Diploma
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