Kisseka McDermott
120 Southern Cross, Varbour View,Kingston
Summary
To make use of my interpersonal skills, leadership qualities and vibrant attitude to achieve the goal of a company.
Overview
12
12
years of professional experience
Work History
OFFICE ADMINISTRATOR
Liberty Learning Centre
09.2022 - 12.2022
- Created and maintained school's social media platforms
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with coordination and hosting of school events.
- Produced high-quality communications for internal and external use.
- Provided clerical support to staff by copying, faxing and filing documents.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
STORE MANAGER
McMorgan Minin Mart
07.2021 - 06.2022
- Enhanced audience engagement through regular posting of relevant content on multiple social media platforms.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
ACCOUNTS RECEIVABLE OFFICER
Camcorp Industrial Ltd
12.2018 - 07.2021
- Reconcile the account receivable ledger to make sure all payments are accounted for and posted
- Verify discrepancies and resolving customer billing issues
- Generate Financial Statements and reports detailing accounts receivables status
- Manage Sale Representatives receivables
- Train and mentor new hires for customer service cashiering position
- Obtain and evaluate credit information for new customers to establish credit
- Reviewed accounts to detect aging balances and implement corrective actions
- Facilitate payment of invoices due by sending bill reminders and contacting customers.
CUSTOMER SERVICE CASHIER
Camcorp Industrial Ltd
01.2015 - 07.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
CUSTOMER SERVICE SALES REPRESENTATIVE
Nu Millenium Pharmacy & Port Maria Pharmacy
01.2013 - 01.2015
- Filled prescriptions by retrieving, counting and dispensing pharmaceuticals
- Resolve customer issues and answer questions to deliver positive experience
- Recommend product to match customer budget and preference
- Used POS system to scan customer purchases, calculate prices and process transaction.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
LEGAL CLERK
Phillip Traile & Co
01.2011 - 01.2012
- General filing and paper management
- Coordinates and schedule appointments and meetings
- Operate switch board
- Answer inquires.
Education
Bachelor - Business Administration-Incomplete
University of Commonwealth Caribbean
High School Diploma -
Portland High School
Skills
- Sales
- Accounts Receivable
- MS Office
- Customer service
- Problem solving
- Sage Software
Timeline
OFFICE ADMINISTRATOR
Liberty Learning Centre
09.2022 - 12.2022
STORE MANAGER
McMorgan Minin Mart
07.2021 - 06.2022
ACCOUNTS RECEIVABLE OFFICER
Camcorp Industrial Ltd
12.2018 - 07.2021
CUSTOMER SERVICE CASHIER
Camcorp Industrial Ltd
01.2015 - 07.2018
CUSTOMER SERVICE SALES REPRESENTATIVE
Nu Millenium Pharmacy & Port Maria Pharmacy
01.2013 - 01.2015
LEGAL CLERK
Phillip Traile & Co
01.2011 - 01.2012
High School Diploma -
Portland High School
Bachelor - Business Administration-Incomplete
University of Commonwealth Caribbean
Similar Profiles
Jasmin CarlileJasmin Carlile
Nominated Supervisor at KidCademy Early Learning Centre/PlayPatch Early Learning CentreNominated Supervisor at KidCademy Early Learning Centre/PlayPatch Early Learning Centre
ARIETTA AFUARIETTA AFU
Teacher's Assistant at Kids Learning Early Learning CentreTeacher's Assistant at Kids Learning Early Learning Centre
Pushpalatha PuttegowdaPushpalatha Puttegowda
Early Childhood Educator at Equip Learning Early Learning CentreEarly Childhood Educator at Equip Learning Early Learning Centre
Rachel ChambersRachel Chambers
Quality Analyst at Itel InternationalQuality Analyst at Itel International
TANESSA FFRENCHTANESSA FFRENCH
Customer Service Representative at ASAP EXPRESS LIMITEDCustomer Service Representative at ASAP EXPRESS LIMITED