Summary
Overview
Work History
Education
Skills
Timeline
Generic
KIRK C. EDWARDS

KIRK C. EDWARDS

Portmore,St. Catherine

Summary

Branch Manager at Eye Q Optical Ltd. with a proven ability to increase sales by 12% annually through effective lead generation and process optimization. Skilled in CRM systems and conflict resolution, driving operational efficiency and enhancing customer satisfaction. Strong relationship-building capabilities contribute to high customer retention rates.

Overview

33
33
years of professional experience

Work History

Branch Manager

Eye Q Optical Ltd.
01.2015 - Current
  • Increased sales by 12 percent annually through proactive lead generation.
  • Instructed staff members in daily operations utilizing CRM for improved efficiency.
  • Prepared monthly branch reports for submission to General Manager with accuracy.
  • Resolved customer complaints promptly to enhance retention and satisfaction.
  • Revamped branch processes, reducing service delivery time by 5 days and improving customer satisfaction and retention leading to a measurable ROI increase.

Key Account Executive

Jamaica Beverages Ltd.
01.2011 - 01.2013
  • Achieved consistent monthly sales targets of six million dollars.
  • Facilitated preparation of sales and journey plans for assigned accounts.
  • Prepared strategic monthly sales and activity reports to analyze product performance.

Supervisor, Cargo Department

Air Jamaica Ltd.
01.1996 - 01.2010
  • Designed and implemented strategies to facilitate seamless business operations.
  • Oversaw daily cargo department operations, ensuring efficient workflow and attendance data for payroll.
  • Compiled monthly and annual staff appraisals, providing comprehensive performance assessments.
  • Prepared monthly rosters for reporting staff and delegated tasks effectively.

Cargo Agent

Air Jamaica Ltd.
01.1994 - 01.1996
  • Prepared numerous cargo manifests for assigned flights daily, ensuring accuracy and compliance.
  • Compiled immigration and customs documents for all flights to facilitate smooth operations.
  • Generated and submitted daily operations reports while making outbound calls to solicit cargo business.

Payroll Assistant

Air Jamaica Ltd.
01.1992 - 01.1994
  • Generated weekly and monthly payroll reports efficiently with minimal effort.
  • Compiled government documentation including NHT, NIS, and Income Tax notifications.

Education

Executive Master of Business Administration - Distinction

University of The Commonwealth Caribbean
Jamaica
01.2023

Bachelor of Science - Business Administration (Hons.)

University College of The Caribbean
Jamaica
01.2010

Certificate of Achievement - Course, Introduction of Marketing

Institute of Management And Production
Jamaica
01.2002

Skills

  • Work ethic
  • CRM proficiency
  • Operational efficiency
  • Conflict resolution
  • Process improvement
  • Data analysis
  • Staff development
  • Sales strategy
  • Relationship management
  • Employee oversight
  • Verbal and written communication
  • Business development
  • Upselling and cross-selling
  • Public speaking
  • Approachability
  • Positive mindset
  • Time management
  • Adaptability
  • Interpretation skills
  • Forward thinking
  • Problem solving
  • Analytical skills
  • Interpersonal skills
  • Organizational skills
  • Effective communication
  • Transformational leadership

Timeline

Branch Manager

Eye Q Optical Ltd.
01.2015 - Current

Key Account Executive

Jamaica Beverages Ltd.
01.2011 - 01.2013

Supervisor, Cargo Department

Air Jamaica Ltd.
01.1996 - 01.2010

Cargo Agent

Air Jamaica Ltd.
01.1994 - 01.1996

Payroll Assistant

Air Jamaica Ltd.
01.1992 - 01.1994

Executive Master of Business Administration - Distinction

University of The Commonwealth Caribbean

Bachelor of Science - Business Administration (Hons.)

University College of The Caribbean

Certificate of Achievement - Course, Introduction of Marketing

Institute of Management And Production

Similar Profiles

CREATE PROFILE
KIRK C. EDWARDS