Kion Dawkins
Daytona, Greater Portmore,St. Catherine
Summary
Dynamic leader with a proven track record at Evelyn Hill Inc and BookSmart JA, enhancing customer satisfaction and streamlining operations. Excelled in staff motivation and problem-solving, significantly raising community awareness through innovative marketing. Skilled in accounting and bookkeeping, demonstrating meticulous financial management. Renowned for exceptional customer service and a strong work ethic, consistently achieving company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Food Service Team Lead
Evelyn Hill Inc
05.2024 - 09.2024
- Supervised daily opening and closing tasks, ensuring proper setup and breakdown of dining area and kitchen equipment.
- Managed daily cash handling procedures, ensuring accuracy in financial transactions.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Oversaw inventory management to maintain optimal stock levels and reduce costs.
- Managed multiple payment methods accurately, ensuring correct change was given and receipts were provided when needed.
Food Service Team Lead
Evelyn Hill Inc
06.2023 - 09.2023
- Maintained compliance with all local health department regulations through regular inspections and updates on best practices.
- Handled customer complaints professionally and effectively, turning negative experiences into positive outcomes.
- Handled high-volume orders with precision, ensuring accurate order fulfillment and timely delivery to customers.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Improved overall efficiency by assisting in the training of new hires on cashiering processes, policies, and best practices.
Food Service Worker
Evelyn Hill Inc
05.2022 - 09.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Accounting Clerk
Booksmart
06.2020 - 08.2020
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
Loan Officer Assistant
Torpedo Loans
06.2019 - 07.2019
- Coordinated with loan officers to optimize pre-approval process, resulting in a smoother overall experience for clients.
- Answered inquiries and provided superior customer service to clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
Education
Bachelor of Science - BSc Accounting, BSc Banking And Finance
University of The West Indies
Kingston, Jamaica07.2025
High School Diploma -
St. Catherine High School
St. Catherine, Jamaica07.2018
Skills
- Adaptability
- Communication
- Time management skills
- Staff Motivation
- Meeting deadlines
- Customer Service
- Work Ethic and Integrity
- Problem-Solving
- Accounting and bookkeeping
- Attention to detail and accuracy
Timeline
Food Service Team Lead
Evelyn Hill Inc
05.2024 - 09.2024
Food Service Team Lead
Evelyn Hill Inc
06.2023 - 09.2023
Food Service Worker
Evelyn Hill Inc
05.2022 - 09.2022
Accounting Clerk
Booksmart
06.2020 - 08.2020
Loan Officer Assistant
Torpedo Loans
06.2019 - 07.2019
Bachelor of Science - BSc Accounting, BSc Banking And Finance
University of The West Indies
High School Diploma -
St. Catherine High School
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