Results-driven professional passionate about continuous learning and innovation, recognized for utilizing analytical thinking and creativity to address challenges and implement impactful solutions in dynamic environments.
Overview
6
6
years of professional experience
Work History
Manager- Corporate Real Estate Services and Travel
Sagility Jamaica Limited
Kingston, Jamaica
05.2023 - 03.2025
Directed daily operations for multi-site facilities across Jamaica, ensuring 100% uptime of critical infrastructure systems (HVAC, fire safety, power) while reducing vendor response time by 25% through optimized service-level agreements.
Spearheaded preventative maintenance programs for building systems and sanitation fleets, resulting in a 30% reduction in unplanned downtime and extending asset lifecycle by an average of 18 months.
Managed end-to-end vendor procurement and contract negotiations, overseeing budgets exceeding $50,000 per project and achieving a 10% annual cost saving without compromising service quality.
Led sustainability and compliance initiatives, achieving full adherence to local environmental regulations, and successfully implementing a water and energy conservation plan that reduced utility costs by 12%.
Coordinated emergency preparedness drills and safety audits, improving evacuation efficiency by 40% and ensuring 100% compliance with international fire and life safety codes.
Optimized vendor performance and contract compliance, reducing operating costs by 15%.
Partnered with EHS, HR, and IT to improve operational workflows and regulatory compliance.
Ensured continuous compliance with SOC 1 & SOC 2 audit requirements and ISO 45001 (Occupational Health & Safety) standards.
Maintained full compliance with local government regulations, including the Jamaica Special Economic Zone Authority (JSEZA) operating framework.
Assistant Manager, Administration, Fulfilment and Logistics
TeamHGS Limited
Kingston, Jamaica
03.2022 - 05.2023
Led the rapid deployment of over 500 work-from-home systems within 24 hours of the government’s directive, ensuring uninterrupted operations and compliance with Jamaica Special Economic Zone Authority (JSEZA) regulations.
Spearheaded the Work-from-Home initiative during COVID-19, maintaining client service levels and operational resilience.
Played a key role in the divestment of the healthcare division, collaborating with Legal, Finance, and Global teams to ensure a seamless business separation and operational continuity for both entities.
Managed project plans and documentation for fulfillment, logistics, and fleet operations.
Coordinated departmental meetings to align teams on milestones, risks, and priorities.
Conducted root cause analysis on logistics delays and implemented corrective actions, improving delivery timelines by 30%.
Senior Officer – Administration, Fulfillment and Logistics
TeamHGS Limited
Kingston, Jamaica
06.2019 - 03.2022
Optimized operational efficiency by implementing innovative and data-driven strategies that reduced transport cost by 35%.
Collaborated with cross-functional teams to identify process improvement opportunities and drive business success.
Managed and scheduled inventory audits, analyzing findings that improved accuracy and reporting.
Directed logistics team workflow, ensuring seamless coordination to meet fluctuating demand.
Enhanced customer satisfaction by delivering both standard and expedited services tailored to client needs.
Developed and executed demand-based scheduling strategies, aligning workforce capabilities with business priorities.
Ensured continuous compliance with SOC 1 & SOC 2 audit requirements and ISO 45001 (Occupational Health & Safety) standards.
Improved transportation logistics by 35% via route planning and fleet utilization initiatives.
Maintained accurate fleet records and led vehicle inspection and documentation processes.
Coordinated delivery and pickup schedules, managing a small team of drivers and logistics support staff.
Ensured compliance with safety procedures and vehicle licensing.
Led inventory audits, improving tracking accuracy and reducing stock discrepancies.
Education
MBA - Financial Markets and Asset Management
European Business School Barcelona
Spain
05.2025
Associate of Arts - General Studies
Caribbean Examination Council
06-2014
Mini MBA Certificate - Business Management
International Business Management Institute
Mini MBA - Project Management
European Institute of Leadership and Management
Lean Six Sigma, White Belt Certificate -
MF Operational Excellence
Scrum Master Certificate -
International Scrum Institute
Certificate in Leadership and Management -
Global Service Sector Apprenticeship Jamaica
Business Administration Level 2 -
National Council on Technical and Vocational Education and Training
Caribbean Advance Proficiency Examination Unit Two - Law, Sociology, Management of Business, Caribbean Studies
Caribbean Examination Council
Caribbean Advance Proficiency Examination Unit One - Law, Sociology, Management of Business, Communication Studies
Caribbean Examination Council
Caribbean Secondary Examination Certificate - Mathematics, English Language, Information Technology, Principles of Business, Principles of Accounts, Human and Social Biology, Social Studies, History, Integrated Science
Caribbean Examination Council
Skills
Fleet and vehicle maintenance coordination
Transportation scheduling and compliance
Driver supervision and dispatching
Inventory audits and reporting
Regulatory compliance management
Preventative maintenance planning
Safety protocol implementation
Goal setting and measurement
Contract and vendor management
Change and risk management
Expense optimization and tracking
People leadership
Operational strategy development
Customer service excellence
Advanced Excel proficiency
Data visualization with Tableau
Business intelligence with Power BI
Project management using Asana
Inventory management with Zoho
Statistical analysis with Minitab
References
References available upon request.
Timeline
Manager- Corporate Real Estate Services and Travel
Sagility Jamaica Limited
05.2023 - 03.2025
Assistant Manager, Administration, Fulfilment and Logistics
TeamHGS Limited
03.2022 - 05.2023
Senior Officer – Administration, Fulfillment and Logistics
TeamHGS Limited
06.2019 - 03.2022
MBA - Financial Markets and Asset Management
European Business School Barcelona
Associate of Arts - General Studies
Caribbean Examination Council
Mini MBA Certificate - Business Management
International Business Management Institute
Mini MBA - Project Management
European Institute of Leadership and Management
Lean Six Sigma, White Belt Certificate -
MF Operational Excellence
Scrum Master Certificate -
International Scrum Institute
Certificate in Leadership and Management -
Global Service Sector Apprenticeship Jamaica
Business Administration Level 2 -
National Council on Technical and Vocational Education and Training
Caribbean Advance Proficiency Examination Unit Two - Law, Sociology, Management of Business, Caribbean Studies
Caribbean Examination Council
Caribbean Advance Proficiency Examination Unit One - Law, Sociology, Management of Business, Communication Studies
Caribbean Examination Council
Caribbean Secondary Examination Certificate - Mathematics, English Language, Information Technology, Principles of Business, Principles of Accounts, Human and Social Biology, Social Studies, History, Integrated Science