Kimone McDonald
Wilderness District, Port Maria P.O.,St. Mary
Summary
I am a personable and dedicated Customer Service Representative with extensive experience of over thirteen (13) years in this industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Reservationist/Front Desk Agent
Ocean Mist Beach Hotel & Suites
South Yarmouth, MA
02.2024 - 10.2024
- Receiving incoming calls, emails, or online booking requests to make reservations for guests.
- Providing information about room availability, rates, amenities, hotel policies, and local attractions.
- Confirm hotel bookings and accept payments with various payment methods.
- Welcome guests to the hotel while conducting the check-in process.
- Issued room keys, and shared information on policies and amenities.
- Posted charges, updated accounts, and issued bills to departing guests.
- Received incoming calls, and coordinated with staff to fulfill customer requests.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns, and developing creative solutions to guest concerns.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Facilitated successful front desk operations for a high-volume hotel.
- Handled payment processing, and provided customers with receipts, proper bills, and change.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Front Desk Agent
Gorges Grant Hotel
Ogunquit, ME
05.2023 - 11.2023
- Welcome guests to the hotel while conducting the check-in process.
- Issued room keys, and shared information on policies and amenities.
- Posted charges, updated accounts, and issued bills to departing guests.
- Received incoming calls, and coordinated with staff to fulfill customer requests.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns, and developing creative solutions to guest concerns.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Facilitated successful front desk operations for a high-volume hotel.
- Handled payment processing, and provided customers with receipts, proper bills, and change.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Residential Housekeeper
Montage Deer Valley
Park City, Utah
11.2022 - 04.2023
- Maintaining the overall cleanliness of a private residence.
- Vacuuming carpets and rugs.
- Sweeping and mopping floors.
- Dusting furniture and surfaces.
- Making beds.
- Cleaning toilets, sinks, bathtubs, and showers.
- Cleaning countertops and appliances.
Front Desk Agent
Gorges Grant Hotel
Ogunquit, ME
04.2022 - 10.2022
Front Desk Agent
Newport Hotel Group
Middletown, USA
07.2021 - 10.2021
Assistant Bar Manager
Rasta's Place Bar & Restaurant
Ocho Rios, Jamaica
08.2020 - 06.2021
- Restocked beer and liquor regularly, and after special events.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items, and sanitizing equipment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine, and liquor.
- Poured wine, beer, and cocktails for patrons.
- Created signature beverages to increase revenue and patron loyalty.
- Monitored cash intake to reduce discrepancies.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives
- Maintained detailed inventory of bar supplies and stocked work areas
- Monitored patron alcohol consumption to encourage safety
- Recommended food and drinks to patrons based on preference, pairings and special promotions
Sales Associate
EVEN Company
West Yarmouth, MA
05.2019 - 10.2019
Front Desk Agent
Newport Hotel Group
Middletown, USA
04.2019 - 10.2019
Concierge Agent
Beaches Ocho Rios Resort and Golf Club
Ocho Rios, Jamaica
01.2015 - 03.2019
- Prioritizing VIP guests and ensuring their contact with the company is always memorable
- Going above and beyond to ensure the satisfaction of guest
- Greet and welcome guests
- Check in and check out guests
- Established new accounts and serviced existing accounts maintaining professional relationships
- Developed and implemented new sales strategies to update product lines
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels
- Prepared reports for senior management
- Preserved organized and accurate database by thoroughly verifying information in database
Kids Camp Coordinator, Nanny and Special Needs Care Giver
Beaches Ocho Rios Resort and Golf Club
Ocho Rios, Jamaica
02.2011 - 01.2015
Kids Camp Coordinator/Nanny (Training and on call)
Beaches Ocho Rios Resort and Golf Club
Ocho Rios, Jamaica
02.2009 - 02.2011
Sales Associate
Tan Jan Enterprise
Oracabessa, Jamaica
06.2006 - 02.2007
Jones Business Management & Services Ltd
Port Maria, Jamaica
07.2005 - 01.2006
Education
Hospitality Administration and Management -
Sandals Corporate University
Ocho Rios, St. Ann, Jamaica01.2019
Club sandals Concierge Agent -
Ocho Rios, St. Ann06.2017
Service Excellence Programme -
The Guild of Professional English Butlers
Ocho Rios, St. Ann, Jamaica06.2015
Certificate -
American Hotel & Lodging Educational Institute
Ocho Rios, St. Ann, Jamaica02.2014
Certificate -
Team Jamaica
Ocho Rios, St. Ann04.2011
Certificate -
International Nanny Association
09.2010
Customer Service Gold -
Sandals Corporate University
Ocho Rios, St. Ann03.2009
Customer Service -
Heart Trust NTA
Port Maria, St. Mary, Jamaica03.2009
High School -
Marymount High School
Highgate, St. Mary, Jamaica07.2005
Skills
- Time management
- Problem-solving
- Communication
- Interpersonal skills
- Computer skills
- MS Office
- Excel
- Google Drive
- Staff training
- Development
- Marketing
- Sales
- Customer relations
- Health codes Compliance
- Service-oriented mindset
Certification
- Kids Camp Soft and Technical Skills
- Customer Service
- Team Jamaica
- International Nanny Association
- Customer Service Gold
- Concierge Agent
- Guild of Professional English Butlers Service
- Supervisory Training and Management Skills
Reference:
Mr. Omeala Whitely
Business Owner
876 399-1373
Mrs. Jennifer Thomas
Teacher
876 426-9047
Timeline
Reservationist/Front Desk Agent
Ocean Mist Beach Hotel & Suites
02.2024 - 10.2024
Front Desk Agent
Gorges Grant Hotel
05.2023 - 11.2023
Residential Housekeeper
Montage Deer Valley
11.2022 - 04.2023
Front Desk Agent
Gorges Grant Hotel
04.2022 - 10.2022
Front Desk Agent
Newport Hotel Group
07.2021 - 10.2021
Assistant Bar Manager
Rasta's Place Bar & Restaurant
08.2020 - 06.2021
Sales Associate
EVEN Company
05.2019 - 10.2019
Front Desk Agent
Newport Hotel Group
04.2019 - 10.2019
Concierge Agent
Beaches Ocho Rios Resort and Golf Club
01.2015 - 03.2019
Kids Camp Coordinator, Nanny and Special Needs Care Giver
Beaches Ocho Rios Resort and Golf Club
02.2011 - 01.2015
Kids Camp Coordinator/Nanny (Training and on call)
Beaches Ocho Rios Resort and Golf Club
02.2009 - 02.2011
Sales Associate
Tan Jan Enterprise
06.2006 - 02.2007
Jones Business Management & Services Ltd
07.2005 - 01.2006
Hospitality Administration and Management -
Sandals Corporate University
Club sandals Concierge Agent -
Service Excellence Programme -
The Guild of Professional English Butlers
Certificate -
American Hotel & Lodging Educational Institute
Certificate -
Team Jamaica
Certificate -
International Nanny Association
Customer Service Gold -
Sandals Corporate University
Customer Service -
Heart Trust NTA
High School -
Marymount High School
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