Kimone Scott
Ewarton
Summary
To contribute my passionate work ethics within the company while fostering great customer service and communication to create a better working environment to ensure satisfaction of customers. I am a talented professional ready to bring hardworking mentality to Trainee position. Driven to learn position inside and out to maximize contributions and support business and customer objectives. Outstanding organizational skills and knowledge of Software.
Overview
5
5
years of professional experience
Work History
Trainee
Bodles Research Center
07.2016
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
Customer service representative
Alorica Jamaica
02.2019 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sagility Health Care
09.2021 - 10.2023
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient confidence by keeping patient records information confidential.
- Reviewed cases and flagged incomplete or inaccurate information.
- Maintained patient records in compliance with security regulations.
- Collaborated with physicians , providing timely access to accurate and up-to-date medical records.
Optical Solution
10.2023 - 03.2024
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
- Enhanced sales performance by establishing rapport with customers and addressing their concerns effectively.
- Educated clients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Provided exceptional customer service, consistently receiving positive feedback from clients regarding their shopping experience.
- Managed appointment scheduling efficiently while minimizing wait times for customers seeking consultations or adjustments.
- Assisted in inventory management, conducting regular stock checks and updating the database accordingly.
- Performed accurate measurements of customers'' facial features using precision tools to ensure optimal frame selection and fitment.
- Maintained a clean and organized showroom, ensuring a comfortable shopping environment for clients.
- Conducted thorough frame adjustments to guarantee comfortable fit and proper alignment of eyewear for customers.
- Increased efficiency by streamlining order processing procedures, resulting in faster turnaround times for lens fabrication and delivery.
- Developed strong relationships with suppliers, negotiating favorable terms that resulted in cost savings for the business without compromising quality standards.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Maintained safe, clean and organized environment to increase patient comfort.
Education
Ewarton Primary
St. Catherine07.2012
McGrath High
St. Catherine07.2018
Skills
- Team Collaboration
- Documentation And Reporting
- Leadership Qualities
- Technical skills
Personalinformation - Nextofkin
- Marcia Watson-Scott, Mother, 876 432-1243
- Kashief Scott, Brother, 876 848-2426
Qualifications
McGrath High School, Certificate of Completion, 2017, Agricultural Science (CSEC- double award), Two, 2017, Human & Social Biology (CSEC), Two, 2017, English Language (CSEC), Three, 2017, Mathematics (City & Guilds), Passed, 2017, Data Operations (HEART/NCTEV), Five, 2017, Information Technology (CSEC), Three, 2018
Activities
- Active Participant/Member of the 4H Club, McGrath High School (September 2015 - 2018)
- Active Member of the McGrath High Track & Field team (2017- 2018)
References
Concerning my character and capabilities, references are available upon request.
Timeline
Optical Solution
10.2023 - 03.2024
Sagility Health Care
09.2021 - 10.2023
Customer service representative
Alorica Jamaica
02.2019 - 09.2020
Trainee
Bodles Research Center
07.2016
Ewarton Primary
McGrath High
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