Kimmor Peters
Customer Service Representative
Summary
Dynamic retail professional with extensive experience at Flow Jamaica, excelling in customer service and inventory management. Proven ability to enhance team productivity through effective staff training and development. Skilled in cash handling and problem-solving, fostering a loyal customer base while staying informed on industry trends.
Overview
6
6
years of professional experience
Work History
Senior Retail Sales Associate
Flow Jamaica
02.2024 - 02.2025
- Assisted in inventory management, accurately tracking stock levels and replenishing items as needed.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Continually updated personal knowledge of industry trends, staying informed about popular brands/styles in order to better serve customers'' needs.
- Developed loyal customer base by building rapport through personalized service and tailored recommendations.
Team Leader
VXI Global Solutions LLC
09.2021 - 11.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Pre-Trained Teacher
Bethel College
09.2018 - 08.2021
- Participated in professional development opportunities to stay current on educational trends and enhance teaching skills.
- Aligned curriculum with state standards, ensuring lessons met requirements and kept students on track for success.
- Established strong relationships with students, parents, and colleagues to promote a supportive educational community.
- Assessed student performance using various evaluation tools, providing valuable feedback for improvement.
Education
High School Diploma -
Glenmuir High Schol
Clarendon 05.2001 -
Skills
Store operations
Loss prevention strategies
Cash handling proficiency
Staff training and development
Customer assistance
Problem-solving
Customer service
Timeline
Senior Retail Sales Associate
Flow Jamaica
02.2024 - 02.2025
Team Leader
VXI Global Solutions LLC
09.2021 - 11.2023
Pre-Trained Teacher
Bethel College
09.2018 - 08.2021
High School Diploma -
Glenmuir High Schol
05.2001 -
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