KIMISHA WALKER
Lot 184 Oak Avenue,Sydenham Gardens, St.Catherine,Jamaica
Summary
Dynamic professional with extensive experience in data validation and customer support at Sagility Healthcare. Achievements include significant improvements in prescription accuracy and enhanced team communication. Proficient in Microsoft Office, demonstrating adaptability and a solution-oriented approach to boost operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Brand Advocate / Clinical Technician
Sagility Healthcare
Kingston, Jamaica
01.2021 - Current
- Process and validate sensitive patient information to ensure accurate prescription fulfillment.
- Partner with pharmacists and healthcare providers to reduce errors and improve turnaround times.
- Consistently meet service level targets while handling confidential data in compliance with privacy laws.
- Recognized for exceptional accuracy and communication within cross-functional support teams.
Store Assistant
Advantage Pharmacy
St. Catherine
01.2020 - 01.2021
- Delivered outstanding customer service by promptly assisting with product inquiries and purchases.
- Maintained stock levels, handled inventory restocking, and ensured merchandising compliance.
- Helped streamline daily operations and fostered a positive shopping experience.
Customer Service Representative (Amazon Support)
IBEX Global
Downtown Kingston
01.2018 - 01.2019
- Resolved high-volume customer and driver support inquiries with professionalism and efficiency.
- Diffused escalated situations using clear communication, active listening, and problem-solving.
- Achieved high customer satisfaction scores and maintained service quality benchmarks.
File Clerk (Summer Internships)
HEART Trust NTA / National Youth Service
St. Catherine
01.2016 - 01.2018
- Organized and maintained physical and digital records for accurate document retrieval.
- Improved data entry workflows, reducing time spent on file searches by 20%.
- Assisted senior staff in administrative functions to enhance overall departmental efficiency.
Education
Certificate - Fundamentals of Customer Engagement
RE School of Education & Technology
Kingston01.2018
CSEC -
Spanish Town High School
St.Catherine01.2015
CSEC -
Burmar Education Institute
St.CatherineSkills
- Verbal and written communication
- Data validation
- Customer support and conflict resolution
- Data entry and record keeping
- Healthcare and pharmaceutical knowledge
- Microsoft Office proficiency
- Adaptability
- Reliability
- Solution-focused approach
Timeline
Brand Advocate / Clinical Technician
Sagility Healthcare
01.2021 - Current
Store Assistant
Advantage Pharmacy
01.2020 - 01.2021
Customer Service Representative (Amazon Support)
IBEX Global
01.2018 - 01.2019
File Clerk (Summer Internships)
HEART Trust NTA / National Youth Service
01.2016 - 01.2018
Certificate - Fundamentals of Customer Engagement
RE School of Education & Technology
CSEC -
Spanish Town High School
CSEC -
Burmar Education Institute